ATM Advantages
NFCU self-service machine lets members withdraw cash, check balances, and deposit checks without visiting a teller
An ATM
The feature in the NFCU Mobile App that allows members to deposit checks by taking a picture of them
Mobile Check Deposit.
What digital service allows members to receive account statements electronically instead of by mail?
eStatements.
What service allows members to send money electronically to friends or family rather than writing a check?
Zelle®
A member visits the branch only to transfer money between accounts. What NFCU digital option could help them do this from home?
Online Banking or the Mobile App.
True or False: Members can usually access their accounts at ATMs outside normal branch hours.
True.
Name one thing a member can do in the NFCU Mobile App without visiting a branch.
Pay bills, transfer money, check balances, deposit checks, manage cards, view transactions, etc.
Besides convenience, what is a key benefit of eStatements when compared to paper statements?
Faster access, reduced risk of mailed documents being delayed, improved organization, or reduced paper waste.
Name one benefit of setting up automatic bill payments
Saves time, reduces missed payments, improves convenience, or helps avoid late fees.
A member says, "I only come in to check my balance." What self-service option could you recommend?
ATM, Online Banking, or the Mobile App.
What is one benefit of using an ATM instead of waiting for a teller?
Faster transactions, shorter wait times, extended availability, or convenience.
A member calls the branch several times each month to check whether a direct deposit has posted. Which mobile banking features could reduce those calls?
Account balance review, transaction history, and account alerts/notifications.
What is the biggest advantage of using Online Banking or the Mobile App instead of coming into a branch for routine transactions?
Members can access their accounts anytime, anywhere.
What digital payment feature can help members avoid forgetting to pay monthly bills?
AutoPay or recurring Bill Pay.
A member says, "I don't have time to visit a branch to deposit checks." What NFCU service should you recommend?
Mobile Check Deposit through the NFCU Mobile App (or ATM deposit if available).