Flex Care
Trust the Tree
Smart Text
New Patients
100
Where should free text information about the Telephone call encounter be documented?
Routing Comments
100
Where do you find what is needed in the Appointment Notes?
The decision tree results
100
Anytime after she has returned.
100
A patient that has not been seen at HHC for over 3 years; or doesn't have a chart at HHC at all... They are considered a:
New Patient
200
This saves us both Time, and Money, by recording the care path as well as the charges deemed for a payor.
What is, Referrals?
200
A patients appointment is actually scheduled after you create this action.
Click schedule on the appointment review window
200
The earliest a PCP was available for Roger was 3 weeks from today. What does the smart text tell us to do next?
Offer HHC 24/7
200
This shortcut while registering a patients age, allows us to quicky note that this patient turned 40 today!
y-40
300
When a decision tree gives you a result of "Deny–Nurse Triage”, you will initiate the Nurse Triage workflow using what?
Call Hub - Nurse Triage
300
A patient requests a physical but they had a physical last month. What is the reason for visit?
Off Cycle Physical
300
What do you write in your appointment notes, for this patient requesting to change her PCP?
Transfer of Care, Florence Jaffa DO
300
This field can only be used for recording a P.O. Box entry.
The Correspondence Tab
400
When making an outbound call we need to:
Ask for the patient by first and last name. Disclose we are on a recorded line.
400
Darla-PC has back pain. Her PCP is unavailable but she is okay with virtual. What do we do next in the escalation path?
Offer HHCRN
400
Does the smart text result show this is a New Patient?
Yes
400
This core principal reminds us to ask for the minimum information possible
Minimum EDC
500
A patient with Medicare has to fill out this questionnaire after scheduling an appointment.
What is MSPQ?
500
Create a new guarantor, create the coverage, attach claim information. These three steps are for which workflow?
Workers comp
500
How many visit cards might you need for this patient?
2
500
What is a reason we search for a patient record before creating new?
Avoid Duplicate records OR a Patient might not know that they have been seen already at an HHC location.