ISP
Where can we find the tracking information for a card?
Card Replacement > Track Card (Card Tracker)
Where do you specify what customer, you service in order to target specific CHC pages.
Edit profile and type of customer.
What was the previous name of Amex U?
Navigator
How do you access copilot?
1. Access directly via the Copilot Chat link https://m365.cloud.microsoft/chat.
2. Access via Amex GoLink by typing “go copilotchat” in your browser.
When did Amex invent the traveller's cheque
1891
Where can you view financial adjustments in relation to disputes?
Dispute Tab > Financial Adjustments
what tab do you choose when trying to access CHC pages you saved for future use.
Bookmarks
What do you receive after completing a training course?
A certificate
How long will chats be available in Copilot?
30 days
In the early days what did American Express help transport.
Gold, currency, and other valuables
Where do you see if a Card Member has previously conducted business with a specific merchant?
Recent Activity > Click on charge
How do you narrow down your search in CHC to find a specific term or product.
Type parenthesis around the word.
Where is Amex U located?
The Square
Amex U Icon
My Assigned Learnings
Why would Copilot block your prompt?
It would block it for
foul language
personally identifiable information (PII) such as account numbers, social security numbers, and other sensitive data elements.
What was One of the Most Famous Advertising Campaigns Ever that had the slogan launched in the 1970s
"Don't Leave Home Without It"
Where do you see emails previously sent to the Card Member?
AMEX Communication History
Which statement is true
The courses in Amex U allow you to skip through videos.
OR
You can do a knowledge test to determine which categories you need to cover.
Statement #2- You can do a knowledge test to determine which categories you need to cover.
Two of American Express's founders later went on to create another famous financial institution that still bears their names today
Who are Henry Wells and William Fargo?
What is the procedure for uploading a name change form when a Card Member requests an update to their name?
Customer Details > Customer profile > request evidence > Proof of Name > CM will receive an email with next steps
What reduces repetitive tasks?
Automation
American Express is older than these invented items; what are those items? Name at least 2 if not all 4.
Telephone, the light bulb, the automobile, and the airplane