CODE ENFORCEMENT
Which two maps can be used to verified address for Unincorporated or Non-Unincorporated?
What is GIS 3NET or Z-NET
To be considered reportable under this protocol, an individual must be an elder of at least this age, or a dependent adult aged 18 to 59 with physical or mental limitations.
What is 60?
"I haven't eaten today. I just need somewhere to get a meal."
Taxonomy Searches:
"I lost my job and have no income. I need cash assistance while I look for work."
Taxonomy Searches
Bonus: CHIRLA if the caller is undocumented.
During an actual safe surrender, the individual surrendering the baby will be offered this matching item?
What is an ID Bracelet?
What is Code data collection questions.
When submitting an emergent report for a homeless individual, this additional circumstance must be present for the case to be tagged as "APS/Emergent".
What is a medical condition?
"My landlord keeps coming into my apartment without permission."
Taxonomy Searches:
"I'm a senior and need transportation to my doctor's appointments."
Taxonomy Searches:
This type of crisis is defined as a situation where the inquirer is not fleeing domestic violence, reports being safe, and needs no emergency or medical attention
What is Non-Crisis/ Non-Active
If a code report is taken for an Unincorporated are but the caller wants to remain anonymous, can a follow-up still be offered?
what is, yes. (The name of the caller does not need to be included in the report in order to offer a follow up since the name can be included in the drop down after question #8 in the code data assessment questions. Information can be included in question #9 and #10.)
Even if a caller changes their mind or gets disconnected, a Community Resource Advisor (CRA) must take this action if they have gathered enough information.
What is submit the report?
"My electric bill is overdue and my power may be shut off."
Taxonomy Searches:
"I was recently released from prison and need help finding a job."
Taxonomy Searches:
This crisis level is determined when the batterer is present and/or immediate emergency or medical attention is needed.
When taking a report, is it necessary to provide the referral?
What is yes. (providing a referral or transferring to a County Department it is always necessary to provide the inquirer with all pertinent information regarding the County Department) (page 5 protocol)
This state-mandated program is responsible for responding to reports of suspected elder abuse or neglect occurring specifically within licensed Long-Term Care facilities.
What is the Ombudsman Program (or Wise and Healthy Aging)?
"I don't have insurance and need to see a doctor."
Taxonomy Searches:
"I'm 75 years old and need someone to help me clean my house."
Taxonomy Searches:
A CRA must respond within this many seconds when a chat interaction first becomes live.
What is 15 seconds?
If you become aware of a potentially dangerous situation (for example, gang activity, drug dealing, vicious dog etc.) Where would you put this information?
What is note information in the report in ALL CAPS. (page 6 protocol)
To ensure the safety of responding social workers, potential hazards such as gang activity, drug dealing, or weapons must be typed using this specific text formatting in the Assessment Section.
What is ALL CAPS (or capitalized)?
"I was laid off last month and I'm looking for work."
Taxonomy Searches:
"My employer isn't paying me minimum wage."
Taxonomy Searches:
What is the process for handling an unresponsive inquirer?
What is
- 1 minute: "Is this still a good time for you?"
-1 minute: "I will be ending the chat. If you need any further assistance, please reach out to 211LA.
Within 3 minutes, an unresponsive chat will be ended.