KPIS
What is Received in 24 hours Target
95%
DVP must complete transport acceptance and Pre-Delivery Inspections in this app within 24 hours of a vehicle’s arrival.
What is Ranger App
inspection walk around guide include what 5 areas
Exterior Panels
Interior inspection
Cargo Areas
Wheel
Customer facing alerts
This small plastic rectangle can open doors, start arguments about who left it empty, and somehow always ends up in the wrong coat pocket.
Keys
Prepped on time target
95%
To hit high CSAT and keep % Dirty Vehicles low, detailers use these products
What are AutoRenu products
High Visibility Zone Scratches
Touch up damage up to 5 inches, paint if damage exceed criteria
TIER 2
This adult achievement is having matching containers, actual leftovers, and not discovering science experiments in the back of the fridge.
What is meal prepping
SOC stands for what
State of Charge
Before a vehicle is considered ready, DVP must charge it to at least this state of charge.
70% SOC
How do you tell Tier 1 and Tier 2 apart
Tier1 pre-owned vehicles include all Model S and Model X, plus any Model3 or Model Y still within the Basic Vehicle Limited Warranty (under4 years or 50,000 miles).
Tier2 pre-owned vehicles apply only to Model3 and Model Y that are over4 years or 50,000 miles.
This social event involves a shared check, someone saying “just app it,” and 20 minutes of math no one asked for.
What is splitting the bill
what is Service quality % due bill target
0%
This status path tracks vehicles from prep start through lot organization until they’re ready for the Delivery team.
Finished Goods
I am a required tool for accurate judgment on specifications
Measurement Tool
This Dodger co-owner and former Lakers great led the NBA in assists per game four times.
MAJIC JOHNSON
How can we Deliver 0% Due Bill Target
PRE DELVIERY INSPECTIONS WITH IN 24 HRS
what software are we verifying is running for all delivery vehicles
FSD V14
Surface Rust
Repair if damage exceeds 4 inches long or 8 square inches, or if paint is flaking
TIER 1
This outdoor errand turns into a full workout the moment you swear you’ll “only grab a couple things” and leave with 14 bags.
Costco / Grocery Store