SHRINK
An associate intentionally causing a loss to the company
Internal Loss
Actions done by all associates during an active shooter
Run/Hide/Fight
Accuracy goal for RFID scans
97%
APT
Never Accuse, Pursue or Touch
Customer intentionally leaves the store with merchandise without payment
External Loss
GSOC for short
Global Security Operations Center
As a Brand Rep, I will fill this out with business goals, commitments and areas of focus
Associate Goal Card
This app allows us to enter KSRs, SMRs & Sensor Audits
Think LP
Loss due to errors in store processes
Operational Loss
Tool located by your receiving door and used during a lock down
Nightlock Tool
Store Aesthetic, Driving Sales, Fitting Rooms & Checkout
Key Moments
This action is done by managers prior to an associate clocking out
Bag Check
This is found on the office corkboard with inventory results.
Store Shrink Poster
The designated place where all associates should meet to be accounted for during an evacuation
Emergency Meeting Point
Experiential Excellence, Operational Excellence, Talent Management & Engagement
2026 Americas Priorities
These bills are ran through the detector to prevent the intake of counterfeit bills
$50s, $100s, 5 or more $20s
Store shrink % formula
Store Loss/Store Net Sales
This manual will guide you during a crisis situation
Crisis Management Manual
Represents key strategies managers should implement each week to capitalize on the heaviest traffic days
Win the Weekend
The "4 Nevers" during a Scam Call
Never give sensitive information, never load funds onto a gift card, never remove funds from the registers, never leave the store.