verification
Citi capture states "full"
What is fully validated
Transportation
What is KA 4524?
Where we see if a referral is required
What is the Benefit tab in GPS
opening greeting
What is Good Morning/afteroon Thank you for calling Aetna. This is (NAME) speaking who do I have the pleasure of assisting today?
We provide the MBI number to who?
Who is Mentor or MIUS
Template for contacting Case Manager
What is KA 3750?
I want to work out at 24 hr fitness
What is Silversneakers?
The end of the call
What is a recap of all discussed/done? Offer any additional assistance before ending the call by offering the survey?
Caller cannot verify phone number; however passed validation
Continue with the call
qualifying for the extra supports wallet
What is KA 4491?
I need an implant D6010 d6057 d6058
What is Dental coverage in the EOC
My Pharmacy states Aetna will not pay for my medication
What is Empathize with the member, repeat what meds are not authorized, and warm transfer to Part D while also providing the number.
Caller is fully validated however the phone number does not match
What is validating the phone number
application has an invalid Medicaid number
What is KA 4428?
i want Zepbound or Wegovy
Medicare GLP-1 program
This is my fourth call regarding my transportation, and they state they need Aetna approval.
What transformational service? OK, do not worry. You can relax; I will take care of this for you
Form to file a grievance or appeal for a member
What is an AOR? Appointment of Representative
Diabetic Shoes
What is KA 4534?
I need Aetna to pay for a personal trainer
What is the Fitness Benefit Reimbursement DMR?
My son needs a new primary doctor, and every time I call, I have to get permission.
What is take ownership? Sent out a PHI, look for a DR, and assist in assigning a new PCP as well as an appointment