Financing
How much will the app pay every month for Liberty's loan?
$248
What document allows an applicant to legally practice driving a commercial vehicle before obtaining a CDL?
CLP (Commercial Learner's Permit)
What system do we use to manage applicants?
TenStreet
What does CDL stand for?
Commercial Driver's License
Which state we can not offer PTDS?
Which financing option is based on the applicant's future income?
Edly
An expired driver's license is acceptable for enrollment.
False
True or False: Every call should be documented in TenStreet.
True
How many classes of CDL are there?
Three (A, B, and C)
True or False: Sponsored applicants pay tuition upfront
False
Which financing option is designed specifically for CRE England sponsored students?
Liberty Sponsorship
What is the difference between a Driver's License and a CLP?
A driver's license allows someone to operate regular vehicles; a CLP permits the person to practice operating commercial vehicles under applicable restrictions.
Why are notes important in TenStreet?
They document the applicant's history, conversations, status, and next steps.
What does ELDT stand for?
Entry-Level Driver Training
What is one benefit of the CRE England Sponsor Program?
No upfront tuition (or tuition assistance through the sponsorship program) and be working with CRE without experience
An applicant was declined by Liberty due to collections. What is another option you should explore?
Edly or Ignyte
What document will be running and matching with the docs?
MVR
Why is it important to leave detailed notes in TenStreet?
So the entire team knows the applicant's status and next steps.
Which federal agency regulates commercial drivers?
FMCSA (Federal Motor Carrier Safety Administration)
A student says:
"I don't care about the training. I just want the CDL so I can make money."
As an AC, how would you reframe the conversation from “buying training” to “investing in a career”?
Connect the training to the student's goal: obtaining the CDL, becoming qualified for professional driving opportunities, and ultimately pursuing employment.
An applicant has poor credit, no cosigner, doesn't have enough cash for upfront tuition, and says they can't afford school. What are the FIRST THREE things you should do?
A student tells you, “I already had my DOT physical last year.” What should you verify before assuming they're cleared?
Whether the medical certificate is still valid, is all good
You call an applicant, they don't answer, and you leave a voicemail. What should happen next?
Document the attempt in TenStreet, including the voicemail/contact attempt, and establish the appropriate follow-up.
A student says, “So if I train with Premier, am I automatically guaranteed a job with CRE?”
No. You should explain that employment is subject to CRE's hiring requirements and eligibility; don't promise a job. Class A
A student says:
"I already know how to drive a truck. Why do I need CDL training?"
Give two reasons why formal training is still important.
To meet applicable training requirements and prepare for the skills/knowledge necessary to obtain the CDL and operate professionally.