Authentication and Security
This process must be completed before discussing policy details with a caller.
What is authentication?
Increasing coverage on an existing policy is called this.
What is an Addition or Increase?
This type of insurance provides coverage for a specific period of time.
What is Term Life Insurance?
This product provides a lump-sum benefit upon diagnosis of a covered illness.
What is Critical Illness Insurance?
This system manages call handling and customer interactions.
What is Genesys?
This legal document allows someone to act on behalf of a policy owner.
What is a Power of Attorney (POA)?
Reducing coverage on a policy is known as this.
What is a Deletion or Decrease?
This document is commonly used by advisors and administrators to understand term products.
What is the Term Advisor/Admin Guide?
This feature may return premiums under certain circumstances.
What is Return of Premium (ROP)?
What system is used for viewing documents and imaging?
OnBase
A caller requests policy details but cannot pass authentication. Your next step is this
What is politely refusing to disclose information until authentication is completed?
Changing from one plan type to another within allowable rules is called this.
What is an Exchange?
When a term plan reaches the end of its guaranteed period, this event occurs.
What is a renewal?
This CI transaction allows coverage to be changed according to contractual provisions.
What is a Change Privilege?
A customer wants coverage for their child on a Term policy. This rider may help.
What is the Children's Protection Rider?
A CSR should take extra care and review procedures when this legal status impacts a policy owner.
What is bankruptcy?
This process allows eligible term coverage to be changed to permanent insurance.
What is a Conversion?
This option allows eligible term policy owners to obtain permanent coverage without new medical evidence.
What is a conversion?
This process allows eligible CI riders to become standalone coverage.
What is Rider Conversion to Stand Alone?
What rider waives premium payments if disability requirements are met?
Waiver of Premium Rider
A CSR discloses policy information before completing authentication. This may result in what type of incident?
What is a privacy breach?
A customer wants to improve a previous substandard rating after a health improvement. This process may apply.
What is a Rating Reconsideration?
A client requests an illustration showing future policy projections. You would provide this.
What is an Inforce Quote or Illustration?
When discussing a CI policy's Return of Premium on Death benefits, you should review this feature.
What is ROPD (Return of Premium on Death)?
What does GIO stand for?
Guaranteed Insurability Option