O2 Extras
Can a customer have more than one Extra?
Yes. Customers can add as many Extras as they want and pay for them through their monthly bill.
What happens if a customer reaches their 25GB EU roaming limit?
They will need to purchase a Data Bolt On to continue using data.
Within how many days of connection or upgrade must a customer add their number to Multisave?
Within 28 days.
At what percentages will O2 send text alerts about Spend Cap usage?
50% and 100%.
A customer upgrades from one plan to another and asks if their current Extras will be removed. What should you tell them?
No. Existing Extras will remain when they upgrade. They may also qualify for a new included Extra depending on the plan they choose.
Does EU Roaming cover calls, texts, and data?
Yes. Customers can use their calls, texts, and data (subject to the 25GB roaming limit) just like they do at home.
Which O2 discount offers 25% off and is available to eligible affiliates, employees, and NHS workers?
O2 Open.
What happens when a customer reaches 100% of their Spend Cap?
Further chargeable out-of-bundle usage is barred until they increase or remove the Spend Cap.
A customer asks, "How long will my included Extra last?" What is the correct answer for each plan?
A customer is travelling to the USA and asks if their free EU Roaming benefit will work there. What should you advise?
No. The USA is not part of the EU Roaming Zone. The customer may need an O2 Travel Inclusive Zone Bolt On or another roaming option.
A customer has a 10% promotional airtime discount and wants to join Multisave. What will happen?
The 10% discount will be removed and replaced with the 20% Multisave discount because O2 applies the larger discount.
Name three types of charges that count towards a Spend Cap.