Business Foundations
What management style allows employees to contribute ideas before decisions are made?
Consultative Management
What management style involves making decisions without consulting employees?
Authoritative Management
One responsibility of employers under occupational health and safety laws?
Providing a safe workplace
Which theorist developed Goal Setting Theory?
Locke & Latham
Strategy the aims to reduce inventory by receiving stock only when needed.
Just in Time (JIT)
What management skill involves inspiring and motivating employees?
Leadership
What management skill involves assigning work to others?
Delegation
Which organisation hears unfair dismissal cases?
Fair Work Commission
According to Maslow, employees must satisfy these needs before esteem needs
Social (belonging) needs.
Allows machines to perform tasks with minimal human involvement.
Automation
What management style gives employees complete freedom to make decisions.
Laissez-faire management
What skill is essential for setting business objectives?
Planning
Outlines employee conditions and pay for a particular workplace. Is also voted on by employees.
Enterprise Agreement
According to Locke & Latham, goals should be this characteristic to improve motivation
Clear and challenging
Quality strategy checks products during production to identify defects.
Quality Control
What process compares actual performance against planned objectives?
Performance Management
Name three management skills that contribute to achieving business objectives
Career Advancement, Support, Sanction, Performance related pay, investment in training
Lawrence & Nohrias Four Drive Theory includes these four drives:
Drive to acquire, drive to bond, drive to learn, drive to defend
This quality strategy focuses on continuous improvement across the whole business.
Total Quality Management (TQM)
What management skill is most important when resolving disagreements between employees?
Conflict Resolution
Which management style has high employee support but slower decision making?
Persuasive Management
Which document outlines minimum employment conditions in Australia?
National Employment Standards (NES)
What are Maslow's Hierarchy of Needs in order from first met to last met? Which of these are externally satisfied, and which are internally satisfied?
Physiological, Safety, Social, Esteem, Self Actualisation
Materials Requirement Planning (MRP)