CORE
What symbol is used to signal a high-risk transaction throughout the manual
What is a blue fingerprint graphic
High Risk Transactions - NFCU eNet
In compass, can you provide the Transaction ID (confirmation number) to the member?
Yes
Zelle Basics - Assisting with Payments - NFCU eNet
Can a joint owner file a fraud claim on the primarys behalf?
Yes if the account is held jointly, but if the Joint Owner cannot give enough information to identify the fraudulent transaction, advise to obtain the information and call back or have the PRI submit the claim
Debit Card Fraud Claims - NFCU eNet
The form used when troubleshooting does not resolve the "authentication failed" issue.
Access Denied Errors form.
Access Denied Errors - NFCU eNet
This is where you locate mobile deposit history and review deposit information
Mobile deposit Admin Tool in UAD
Mobile Deposits Admin Tool - NFCU eNet
True or False: Minors can request a debit card as long as they pass high risk verification.
FALSE
Minor & Custodial Accounts - NFCU eNet
Can members use OOPs with zelle?
Only for scheduled/ recurring payments, not for instant
Move Money Externally - NFCU eNet
Should you complete Account Compromise if TMX shows an event type as "details_change" with a device the member does not use?
Yes
Compromised Online/Mobile Banking (COMB) - NFCU eNet
This is what it's called when linking a checking and/or savings account to a debit card or CUCARD after completing ASAC.
What is Renetwork
Renetwork a Debit Card - NFCU eNet
A member wants an Interim Reference Letter for their account that closed 3 years ago. What can you advise?
Navy Federal can only send a Reference Letter for accounts that are open or were closed within the last 2 years.
Verification of Deposit/Asset and Reference Letter - NFCU eNet
A veteran with an Officer Discharge status is wanting to apply for membership. Would they be eligible?
No, they are ineligible.
Membership Eligibility - NFCU eNet
This is what its called when a member clicks on a link they received via email saying they need to send money in order to receive a zelle payment from a business account
Phishing/ Scam
Fraud, Dispute, and Scams - NFCU eNet
Are you supposed to address a level 9 alert before or after completing the ASAC Tool?
Before
Account Compromise Procedures - NFCU eNet
Member gets Error code 409 when trying to enroll their business account in BillPay. The DOB for the business is 5 years old. What do you do?
Transfer to Digital Assist
Bill Pay Error Troubleshooting - NFCU eNet
A debit card stop payment must be placed at least how many business days before the next transaction to ensure timely processing?
At least 3 business days.
Debit Card Stop Payment Services - NFCU eNet
When speaking with a Branch MSR, what do they need to provide and do in order to assist them?
Name, EID, Members access number, and to respond to a Teams Chat.
High Risk Wizard
Can you release a zelle hold if the description states DO_NOT_RELEASE_HOLD HIGH RISK SENDER DEVICE?
Yes, if they pass High Risk Verification
Zelle Advanced - Payment Holds - NFCU eNet
True or False: If a member has provided their card to a trusted third party, the debit card must be deactivated as a precautionary measure, regardless of whether the member requests deactivation.
False
Debit Card and CUCARD Maintenance - NFCU eNet
A member recognizes their purchase from Subway, but its showing an Arbys logo and labeling it as "Automotive". What do you do?
Submit a My Yodlee SR Ticket.
Submit a My Yodlee Service Request (SR) Ticket - NFCU eNet
When submitting a non-card fraud claim, Pending and Posted transactions can be submitted under one claim and there is no limit to the number of transactions you can select.
True
Account Takeover/Non-Card Fraud Claims - NFCU eNet
NFCUs electronic document storage system to locate forms like prom notes, membership applications, mail remittance deposits, etc.
What is IBM (ICN)
IBM Content Navigator (ICN) - NFCU eNet
True or False: The Confirmed Fraud or Discrepant Activity restriction is imposed solely upon a final adjudication establishing member liability for unauthorized Zelle transactions.
False
Zelle Advanced-Confirmed Fraud/Discrepant Activity - NFCU eNet
If a check that cleared a members account within the last 15 days is fraudulent, what are the guidelines to be able to reverse it?
If the draft check is force paid, a POS check, or pre-authorized.
Check Fraud Reversals - NFCU eNet
This is what to do if the ASAC Tool is Unavailable.
What is Place the compromised account(s) in a Credits Only status.
Account Compromise Procedures - NFCU eNet
After reactivating an abandoned account you see a UAD note stating ""ACCT (#) FUNDS ESCHEATED TO (state) FOR (balance amount)." The member wants to maintain their account even though the money was escheated. This is the next step you take.
Add the membership hold to the primary membership share savings account
Escheatment & Unclaimed Shares - NFCU eNet