The Path to Sheridan
A prospective student would like to meet with someone to discuss programs, career outcomes, and the admission process. They would prefer to meet with someone on campus.
What is the best resource for them?
What is a Future Student Advising Session?
List at least 3 ways a student can make a fee payment.
What are...
A student paid their tuition deposit but cannot register.
What should they check first?
What is confirming that their payment posted to their Financial Account in myStudent Centre?
A student currently in the hospital experiencing a medical crisis needs flexibility with their studies and assistance planning their return upon discharge.
Staff should connect them with this type of support.
What is the Student Coordinated Care Team?
A student needs to access myStudent Centre to request a transcript but does not remember any of their information, including their Student ID number.
What is their first step in regaining access to their accounts?
What is contact the Service Hub for assistance with confirming their Student ID, prior to reaching out to IT for their username and password?
An international student attending a high school in Ontario would like to apply to Sheridan and needs assistance applying and to have their documents reviewed. They also want to have their application fee waived.
What is their next step?
What is register for an Admission’s Wednesdays appointment?
What are the tuition deposit amounts for returning students for Fall 2026?
What is the amount varies for domestic and international students?
Domestic (FT) - $250
Domestic (PT) - $170
INTL (FT) - $2000
INTL (PT) - $340
A student has no enrollment appointment.
What 3 things should be verified?
What is
Name 6 programs that have an ESA – must come from at least 3 different faculties.
PSB - Mary Catherine Hutson, Jessie Singh, Dalveen Padda
FAST - Shawnna Hunter, Khalice Donegan-Reid
FAHCS - Connor Brush, Simone De Vriendt, Rachel Rowlands, Carly Foresto, Isadora Juarez Miranda, Mary Catherine Hutson
A student will be going overseas for a vacation during their enrolment appointment and will not have access to their phone to avoid data roaming charges. They are hoping to still be able to access their account to be able to pick their classes online.
What do they do?
What is connect with the IT Service Desk to confirm their authentication method?
A Better Jobs Ontario applicant has accepted their offer to Sheridan, and they have been approved for BJO funding. Their tuition deposit deadline is approaching.
What do they do?
What is email a copy of their Contract (Agreement) and Payment Summary to betterjobsontario@sheridancollege.ca?
A student has submitted all OSAP documents but funding is delayed.
Staff should confirm this step has occurred before escalating.
What is OSAP confirmation of enrolment?
When can students request course swaps between academic blocks?
When is after level lock and block selection restrictions are lifted (August 28, 2026)?
A student discloses sexual misconduct involving another Sheridan community member. They are unsure what steps to take and do not want to repeat their story multiple times.
What is the best staff response?
What is referring them to the Sexual Violence Response Specialist (svrs@sheridancollege.ca)?
A student has recently made a change to their schedule and cannot see their newly enrolled class in their SLATE. They are concerned because the class started one week ago, and they do not want to miss out.
What do they do?
What is wait 1-2 days for the course to reflect?
If the course is still not reflecting after 1-2 days, they can reach out to slatehelp@sheridancollege.ca.
Students in this program earn four Cooperative Education credits toward their Ontario Secondary School Diploma, complete Level 1 apprenticeship in-class training at Sheridan, and receive two dual credits upon successful completion.
What is the Ontario Youth Apprenticeship Program (OYAP) – Level 1?
Who can students talk to if they have questions about bursaries for students with disabilities?
Who is their Accessible Learning Advisor?
A student needs a prerequisite override.
What approval is required and how can they request this override?
What is Associate Dean (or designate) approval attached to the Pre-Requisite Override Service Request?
How can staff members connect students with a Peer Mentor?
What is...
A student has decided to withdraw their consent to Sheridan's collection, use, disclosure and retention of their personal information. They would like Sheridan to delete all information pertaining to them and remove all their account information.
Which process should they follow?
What is connect with the IT Service Desk for next steps?
A Student Recruitment team member is working with a community organization to help remove barriers for youth exploring college. They connect students with mentorship, financial aid resources, hands-on experiences, and application support.
This work falls under what portfolio?
What is Youth Amplified?
What does a student need to do to be considered for financial awards?
What is complete the student budget?
A student paid their deposit, has no holds, and meets pre-requisite requirements, but a course is unavailable to them through their Enroll by My Requirements page.
What should staff check?
What is course availability, program restrictions, and/or level restrictions?
A student contacts the Service Hub after hours, saying they are in crisis but do not require emergency services. They specifically want a local crisis team in Oakville instead of Sheridan's virtual support.
Which service should they be referred to?
What is the Mobile Crisis Team, Crisis Outreach and Support Team (COAST)?
1-877-825-9011
A student cannot access their digital onecard and gets a message that states “Login Error - your mobile device is already registered to 360u”.
What do they do?
What is unregister the 360u app from their account on oneweb.sheridancollege.ca OR contact the onecard office?