The Pros Know
Who receives the death benefit if a beneficiary dies?
Article Number
000004267
*If the beneficiary dies AFTER the Annuitant / Insured / Owner but BEFORE electing a claim**
The beneficiary must have outlived the annuitant/owner for a specified period of time for the deceased beneficiary's estate to have an interest in the claim.
Consult the policy documents for the specific policy information.
If the beneficiary lived long enough to have an interest in the claim... that deceased beneficiary's portion would go to the beneficiary's estate.
If the beneficiary did not live long enough to have an interest in the claim... it is treated as if the beneficiary had died before the annuitant/owner. Consult the policy shell for the specific policy information, most range from 10-30 days (120 hours) to establish an interest.
**If the Beneficiary dies BEFORE or SAME TIME as the Annuitant / Insured / Owner**
Can an agent who is still pending background access the Allianz Website?
Article Number 000006643
No, they will not have access.
An Agent must be fully contracted and active (including passing background) before having access to our website.
If an agent was terminated for non-production they may have website access. Also see: Terminated agents - Website access
Agents who are Active-Pending Background
Regardless of previous contracting status, agents who are currently Active-Pending Background will not have website/online access until the background has cleared.
What was Vanessa Carlton's biggest hit?
A Thousand Miles
How long before a faxed form is imaged
2-3 hours
Do we require wet signature on our transfer forms?
Article Number 000006455
On occasion a caller may ask if they need a wet signature and/or signature guarantee on our transfer paperwork
We may require the client to physically sign the form, but we do not require a wet signature/signature guarantee
Wet signature is when the original forms with the original signature are mailed in
Signature Guarantee is a form of authentication issued by a bank or other financial institution
Also see: Signature Guarantee (Medallion Stamp Guarantee)
eSignature may be acceptable. Please confirm eSignature eligibility by reviewing the eSignature grid (only applicable for BDs. For FMO/AFMO see eSignature Approvals - FMO/AFMO).
eSignature (also known as Electronic Signature) allows a client to electronically sign their request
Also See: Electronic Signatures
This is in regard to Outgoing Transfers. For Incoming Transfers, the process can vary dependent on the requirements of TOC which should be indicated in Carrier Central
Also see:
Authorization to Transfer Funds; Incoming Transfer for New Business or Additional Premium
How do I find Transfer Company requirements?
Additional Information
ACAMS is an approved AML Training Vendor?
A list of approved AML Training Vendors:
LIMRA
WebCe
Success CE
Sandi Kruise
Kaplan
RegEd
SureLC
Quest CE
SuranceBay
Does an agent need product training to complete a Life application?
An agent does NOT need to complete product training in order to sell our Life Products. The product training is out there for them to take, if they want, but it is not a requirement.
AML, licensing and contracting still needs to be up to date.
Lion King was released 6/24/1994
True
I can cold transfer a call to any department.
False
Who can call in a FNOD?
Article Number 000001840
The FNOD can be taken verbally from any caller. Even if they are not authenticated to receive information. This includes, but not limited to:
Agent/Assistant
FMO
Spouse
Child
Sibling
Friend
Funeral Home
Nursing Home
Only specific information can be given to an unauthorized caller upon FNOD. See what Information during FNOD can be given.
***POA and third party authorization does expire upon the owner's passing!***
This system will inform me the date training was complete
Producer Pro
How long does it take for completed LIMRA training to show?
Must allow for 48 hrs for update to be shown at Allianz
How can Repetitive payments be stopped?
Article Number 000001304
Over the Phone
Confirmation can be taken only from the POLICY OWNER
In addition to submitting an LOI to stop repetitive payments; we can now verify over a recorded line with the policy owner to stop the following repetitive payments:
Monthly free withdrawal
RMD payment
How to stop RMD due to CARES Act Review Article: The CARES Act
SWB/SWC/SWI payment
What's the processing time to change an RMD frequency?
3-4 business days
Can you inform Zero agents when the commissions were released?
Article Number 000002052
Advisory Fees are NOT commissions
A zero rated agent is not paid directly by Allianz. S/he must go to his/her FMO/Next Higher Level to get commission information.
Annuity Rate Codes 2, 3, and 4 are considered ZERO rated agents
EXCEPTION to rule:
If an agent is zero rated to his/her own corporation, then once verified as principal of said corporation (the agent numbers should match), then s/he can receive commission information for the corporation
If the zero rated agent knows the TIN for the agency/next higher level AND is listed in a corporate resolution for said agency, s/he may receive commission information
If the zero rated agent had commissions paid directly to him/her and not to the NHL, then s/he may receive that commission information ONLY.
Example: Most recent contracting information shows agent is zero rated to an FMO, but we have commission statements on file that show we paid the agent directly. S/he can receive those commissions statements that s/he was paid directly.
Zero rate agents do not receive their commission statements from Allianz. Direct them to their NHL
Additional Information
Allianz does not pay commissions to a zero rated agent. That's why s/he would need to go to her/his next-higher-level/FMO to find out what s/he gets paid.
Zero rates agents can only get limited information about the commissions on a policy. We can speak to the premium paid on that policy and the commission option chosen, but all other more specific commission questions must be directed to their FMO/Next Higher Level.
How can I set up a payment arrangement for agent owed debt?
send inquires: AllianzDebtManagement@Allianzlife.com
What's the REAL contracting EXT?
80013
How does Mario and Luigi know each other?
They are fraternal twin brothers.
What is the timeframe for expedited request?
What expedited request?
Acceptable Relationship Titles: Name that article
Article Number
000006321
Can we send payments overnight to a foreign address?
Article Number 000005427
WE CAN:
If the contract issues with $1,000,000.01. Is the Policy Delivery Receipt required?
Article Number 000001589. Yes
What artist claimed to be the biggest boss we seen thus far?
Rick Ross
Who said this quote “It always seems impossible until it's done.”
Nelson Mandela.
What is needed for linking Requests?
Article Number 000004388
Overview:
Linking is when we transmit policy data electronically directly to a Broker Dealer back-office system (most commonly via DTCC or DST). This type of request is considered an E-Commerce/eSolutions linking request and is sent by CSRs.
Contract requirements CSRs should confirm prior to submitting a linking request:
In order for a contract to be linked the contract must be Inforce.
Aside from spousal continuation, a policy that has gone through claims, generally cannot be linked.
The policy must be in ID3 for Fixed and in VS10/ALIP/ALIP 2 for Variable.
Contracts housed in VersatUL and B300 cannot be linked.
If the agent or BD do not match, we cannot link the account(s)
Confirm the producer has an active appointment with Allianz.
Once the producer is inactive, the feed stops and eventually the information is no longer viewable (This may take up to 30 days).
A rep won't always use the same terminology that we do, like linking number or DTCC
See the additional information section below for more information and assistance with terminology