Credentials
SOP
Clients and THPs
100

If you need support from the TMS team for Region 5, these are the two people you should go to 

Who are Zak and Andrew?

100

On every placement, the Primary Coordinator should default to this unless there is an approved THP transfer/handoff.

What is “All”?

100

A THP is canceled within 2 hours of their scheduled shift. They are eligible for this type of pay.

What is Time & Travel pay?

200

This Credential task is used to hand off a candidate and includes recruiter, branch, facility, client notes, due date, and account manager information.

What is an Intake – Hand Off task?

200

When negotiating rates with a new client, recruiters should aim for this margin.

What is 1.6?

200

This scheduling term is for internal use only and should never be used when speaking with THPs or clients.  

What is Assumpt?

300

Resume, license, certifications, references, required trainings, competencies, and specialty-specific skills assessments all come together during this phase.

What is PrePhase?

300

Unless a client specifies otherwise, a THP must have this amount of experience on that specific floor to qualify for joint commission.

What is 6 months of experience within the last 2 years?

300

A client wants continuity and doesn’t want lots of different THPs. If they provide needs in advance, this scheduling option can give them consistency without a contract commitment.

What is block booking?

400

A CTR THP is starting a placement with a Direct Client. This team is responsible for credentialing the THP.

Who is TMS?

400

This reporting tool lets you view important KPIs, dashboards, THP information, client performance, and more all in one place.

What is Power BI?

400

NICU, PICU, ICU, and CVICU are all examples of this general type of hospital department.

What is Intensive/Critical Care?

500

These must be added to the candidate’s profile during PrePhase, but they do not need to be verified.

What are references?

500

This guide outlines how THP ownership is established, how client/worksite ownership works, placement definitions, and the Job Interest process.

What are the Rules of Engagement?

500

This facility treats patients who require an extended stay, often due to chronic medical conditions.

What is Long-Term Acute Care?