Product knowledge
These vehicles don't come with a spare tire
Hybrids
what is the first step in sales process
Meet and greet
What is buy rate
the rate at which the bank has approved the loan (without mark up)
When do you call to thank a customer for their business?
The next day
what is FRESH UP
New customer on the lot that hasn't inquired via phone or internet
This pilot trim level only has 7 seats
Pilot Trailsport
what is the 3rd step to the sale?
vehicle selection
This type of trade in doesn't qualify for tax savings
Lease
When do you follow up with a customer to thank them for coming in? (no sale)
30 minutes to an hour after they leave
what is CRACK
Making a lot of profit on the deal
Which trim model ridgeline comes with truck bed speakers?
None
What is the 7th step to the sale
Numbers
a credit range under 650 is considered what to the lender?
sub-prime
When do you call to ask for a good survey
Next day during thank you call
What is a ROACH
bad credit customer
What is the horsepower of a honda civic hybrid?
200
what is the 9th step to the sale
Finance
can you finance a vehicle without a valid drivers license?
Bonus: if not, what are your options?
If yes, what are your next steps
YES
Statement from customer allowing third party to take delivery along with their drivers license and insurance.
When is the best time to ask a customer you like, out on a date, during the follow up?
If its your significant other
What is a THIRD BASEMEN
a defensive baseball player who guards the area near third base
The 2026 Prelude uses this software to simulate this type of gearbox
Dual-Clutch Transmission (DCT)
what is the 10th step to the sale (2 parts)
If you are in a chapter 7 bankruptcy what do you need to finance a vehicle?
letter from the trustee
Best time to ask for referrals
bonus for every correct answer
Delivery
Next day follow up
1 week follow up
1 month.
then forever
What is a STROKE
a medical emergency that happens when blood flow to part of the brain is blocked or a blood vessel bursts