Customer Service Vocabulary
Money given back to a customer because they are unhappy with a purchase.
Refund
Loose-fitting pants made of denim fabric, famous in Western casual wear.
jeans
The three main job roles needed to take orders and make coffee in a café.
Espresso Barista, Milk Barista, and Cashier
An informal way to ask a customer if they need help
"Do you need a hand?" "Got everything you need?"
Tools with bristles used for applying, blending, and contouring face cosmetics
make-up brush
Casual pants with large utility pockets on the sides of the legs.
cargo pants
name two important items to write on a cafe menu board
coffee options, milk options, customizations
A polite phrase to acknowledge a customer's wait time when their order takes long
"I'm really sorry about the wait"
A person who buys goods or services for their own use.
Consumer
A short sweater style with a high, folded collar that covers the neck.
Turtleneck sweater
he foundational coffee technique students practice before attempting to make drinks like Americanos or iced lattes
making espresso (or pulling an espresso shot)?
A formal phrase used in retail to offer assistance to a customer
"If you need my assistance, please don't hesitate to ask"?
The place in a retail store between rows of shelves where customers walk.
Aisle
fabric pattern made of small filled circles arranged in rows.
polka-dotted
The key milk preparation skill baristas must master alongside making espresso to create milk-based coffee drinks
foaming (or steaming) milk
A polite, professional response to replace the bad answer "It's busy, you just have to wait".
"I'm sorry for the wait, we are working as fast as possible on your order"?
o find a problem with a product and fix it
trouble-shoot
A rich, detailed fabric pattern featuring curved feather- or teardrop-shaped figures
Paisley
The advanced milk-pouring skill students practice after mastering espresso shots and milk foaming.
Latte Art
Three rude phrases employees should NEVER say to a customer.
"I don't know," "That's not my job," "No, I can't," and "You're wrong"