Subject Lines
CC, BCC & Greetings
Email Body Essentials
Tone & Formatting
Signoff & Proofreading
100

A professional subject line should be no more than this many words.

What is 6 to 8 words

100

This field shows all copied recipients to everyone on the email.

What is CC?

100

The email body should begin with this short personal detail.

 What is an introduction with your name?

100

Your tone should be polite and friendly, but avoid this type of language.

What is slang or text‑speak?

100

This part of the email is the final “seal” before sending.

What is the signoff?

200

Important keywords should be placed here in the subject line.

What is at the front?

200

This field hides copied recipients from everyone else.

What is BCC?

200

Every email must clearly state this early on.

What is the purpose of the email?

200

Your writing should be broken into these for clarity.

What are short paragraphs?

200

“Best Regards” and “Sincerely” are examples of this type of signoff.

What is a professional signoff?

300

You should only use this word when the message truly needs fast attention.

What is “urgent”?

300

People in this field do not get replies from the email chain.

What is BCC?

300

These details give background information the reader needs.

What are the necessary details?

300

Before sending, you should always check these two things.

What are spelling and grammar?

300

“Thanks” and “Cheers” are examples of this type of signoff.

What is a casual signoff?

400

Instead of writing “Question,” you should do this.

What is state the exact topic?

400

Senior staff should be addressed using these titles.

What are Mr./Ms.?

400

The email should end with this, telling the reader what you want them to do.

What is a call to action?

400

Emails should use fonts that look like this.

What are standard and easy to read?

400

Your email signature should include your name and this job‑related detail.

What is your title?

500

Subject lines should start with these types of words

What are action words?

500

If you know the recipient well, you can greet them this way.

What is “Hello [name]” or “Hi [name]”?


500

Professional emails should use paragraphs written this way.

What are short paragraphs?

500

The subject line should clearly do this.

What is explain what the email is about?

500

Before sending, make sure your email has these three parts.

What are a greeting, a body, and an appropriate tone?