Abbreviations
What is the abbreviation for
electronic funds transfer?
EFT
How long are we able to extend extensions?
7 days past cutoff
What is the member fee?
$20
What is the deposit amount based on?
Credit history
What does BB stand for?
Budget billing
ETR stands for?
estimated time of restore
Are there extensions for prepaid plans?
No
What is the connect fee?
$10
Is there a deposit required to setback an account after disconnect?
There could be Yes
What is base?
Battery back up
What is the abbreviation for -
Landlord agreement
LLA
What is the most a person can receive in roundup each year?
$150
Can there be more than one membership on an account?
No
What is revenue 1?
Residential
What is call manager used for?
Outage reporting
ROW stands for
Right of way
What is required to reconnect an account after disconnect?
To reconnect, pay bill in full plus a deposit of 1/6th of average usage over the 12 month period, plus applicable disconnect and reconnect fees
Is ITIN a valid form of ID?
Yes
What is the deposit calculation we use?
12 months of average usage amount * 12 / 6
What does an account specific address do?
It overwrites the original address on the account
What is PCRF?
PCRF- power cost recovery factor
When is a follow up task needed for a cycle change?
If the billing cycle for the month has already passed then you must create a task to follow up back up to complete at the end of the month!!!
What are types of accounts we can provide for new members?
Standard billing
Pre-Paid
What revenues do we use to determine deposit?
1,4, 5 and 6
If an account has a light on it and there is a transfer requested how far out will the service order automatically be populated for?
Automatically auto populates 45 days out