GENERAL
Which of the following individuals is NOT authorized to activate a UCard on behalf of a member?
Authorized Representative
Richard recently completed his Get Moving Monthly Activity and calls to ask about his rewards. Which of the following statements about rewards is FALSE?
Rewards are available within 24 hours of reporting the completed activity.
Advise member of upcoming rewards balance after completing an activity with the member.
Earned rewards will always appear immediately in the member portal/mobile app after activity completion.
Earned rewards will always appear immediately in the member portal/mobile app after activity completion.
Which website should a member visit if they choose to activate their UCard online?
Mikayla is shopping through her plan's Over-the-Counter (OTC) benefits and wants to better understand which items are eligible under her OTC benefit. What information will you provide to the member?
For members who are eligible for over the counter (OTC) through Healthy Benefits Plus, the following categories have items available for purchase:
Vitamins: Calcium gummies and multivitamins
Tobacco cessation: Nicotine gum, lozenges, and patches
Foot care: Anti-fungal treatment, Compression socks
What phone number can members call to activate their UCard?
866-757-1864
A member completed an Optum HouseCalls visit today. When should they expect their reward to be loaded in their UCard?
Within 7 business days
What must a member confirm when activating their UCard via the online website or the UHC app?
The last 4 digits of the Benefit Award card number
Mr. Smith calls to ask how he can use his UCard. As an advocate, what information would you provide?
UCard combines many benefits and rewards programs into one, making it easier for members to obtain health services, prescriptions, and other health-related items they need.
What are the valid uses of UCard?
Purchasing OTC items
Checking in at fitness locations
ID card for doctor and pharmacy visits
Buying healthy food (C-SNP and D-SNP only)
Paying utility bills (D-SNP)
Spending earned Rewards, Optum HouseCalls Rewards, and/or Optum at Home Rewards
To activate a UCard through self-service, which activation method requires the member to enter their full Benefit Award card number, DOB, and ZIP code?
Activation IVR