EMR Chapter 7

TYPES OF COMMUNICATION

100

This type of communication involves words and sounds that make up spoken language

verbal communication

200

This type of communication involves letters and words that are read rather than spoken

written communication

300

Signs, symbols, and other graphic depictions are examples of this type of communication

visual communication

400

This type of communication uses body movements and position, including gestures, expressions, and posture

body language

500

Communication between three or fewer participants who are in close proximity to one another is called this

interpersonal communication

COMMUNICATION FLAWS

100

This barrier occurs when a wall, door, distance, or territory separates the sender and receiver

physical barrier

200

Fear, mistrust, and suspicion are examples of this type of communication barrier

emotional barrier

300

Differences in experiences and perspectives can create this type of communication barrier

perceptual barrier

400

Not being able to communicate with a patient because you don't speak the same language is an example of this barrier

language barrier

500

A person's attitudes, beliefs, or dislike for the sender or receiver can interfere with communication through this type of barrier

interpersonal barrier

COMMUNICATION STRATEGIES

100

When speaking with a patient, you should avoid using this because the patient may not understand it

medical jargon 

200

This means putting your biases aside and making every effort to understand what another person is saying

active listening

300

When communicating with a patient, you should position yourself at or below this level

eye level

400

According to the textbook, you should do this when another person's answer or statement isn't clear

clarifying questions

500

Name three strategies the textbook recommends for a successful patient interview

• Introduce yourself and your level of training
• Obtain and use the patient's preferred name
• Position yourself at or below eye level
• Ask one question at a time
• Allow time for the patient to respond
• Listen carefully
• Restate answers when necessary

RADIO / TRANSFER OF CARE

100

This handheld device is used to transmit and receive verbal communications in EMS

portable radio

200

This fixed antenna is used to boost a radio signal

repeater

300

Before transmitting on the radio, you should do this to make sure you don't interrupt someone already using the frequency

listen for a break in radio traffic

400

When contacting another resource on the radio, you should state this first, followed by your own radio identifier

the radio identifier of the resource you're calling

500

Name four elements that should be included in an appropriate verbal transfer of care

• Patient's name and age
• Chief complaint
• Brief account of current condition
• Pertinent medical history
• Vital signs
• Pertinent physical-exam findings
• Care provided and patient's response

COMMUNICATION PROCESS

100

This person introduces a new thought or concept or initiates the communication process

sender

200

This is the thought, concept, or idea being transmitted

message

300

This is the person for whom the message is intended

receiver

400

According to the textbook, if a message becomes blocked or misinterpreted at any step of the communication process, this can happen to its meaning

the meaning can change or be lost

500

The textbook emphasizes that effective communication requires more than talking. What other half of the communication equation is essential?

listening