Just Interac
Kill the Queue
Raise the Roof
Show Me the Money
Trial & Error
100

What are the two deposit flows for Interac?

What is Continue to Interac and Interac e-Transfer?

100

Where can a customer update their contact details for Interac?

What is their online banking app?

100

Where should payment queries be raised to in the first instance?

What is the PAY UK internal line?

100

What are at least three of the components needed to add bank wire details to an account?

What is account holder name/account number/bank name/SWIFT code/Transit/Branch number?

100

What process is followed when a payment method on an account is found to be matched to another account?

What is SPD?

200

How long must a customer wait for an Interac withdrawal to fail automatically?

What is 7 days?

200

How long is the typical timeframe that we advise to process withdrawals?

What is 24 hours?

200
What should be used when referring to PAY via side conversation?

What is macros?

200

What do Ontario customers need to have to use a paysafe card on their account?

What is a myPaysafe account?

200

Which populated folder would lead to advising a customer under review with no timeframe for their withdrawal?

What is POT BA?
300

Who can the customer not be advised to contact with issues related to Interac?

What is Interac?

300

Which deposit method(s) are advertised as having instant processing times on the bet365 website?

What is all of them?

300

A customer states "I'm going to sue you guys if I don't get my money." What should you do next?

What is raise to a supervisor?

300

Which payment method is deposit only?


What is Google Pay?

300

Which error code appears when a customer is attempting to make a withdrawal, but there is no payment method registered to their account?

What is NPM01?

400

Where can you identify in Account Manager if a customer has Autodeposit set to Yes?

What is Sports History?

400

How long is the typical timeframe that we advise to process split withdrawals?

What is 24 hours?

400

Who can customers be referred to if an Interac query cannot be resolved by bet365?

What is PayDirect?


400

What resource can be used to review details on payment methods across all domains?

What is payments chart?

400

What process is followed when a payment method is potentially linked to RG/self-excluded user?

What is RG Link?

500

What are the three reasons for "Rejected by Interac" deposit failures? 

What is processing over two hours, incorrect amount, and missing reference?

500

What is the 8 or 11-character code that is requested for Bank Wire details that is used to identify a specific bank?

What is SWIFT/BIC code?

500

How long do you need to wait before raising a failed withdrawal to PAY?

What is one hour?

500

Which popular US payment method is not available for Canadian customers?

What is Venmo?

500

What error code indicates that a customer has been blacklisted from a payment provider?

What is P002?