Job Descriptions
Leadership & Communication
Emergency Response Procedures (ERP)

Head Lifeguard Expectations
Operations & Facility Procedures
100

This position provides overall leadership, strategic direction, and accountability for aquatic operations.

What is the Aquatic Manager?

100

Head Lifeguards should regularly do this throughout the shift to ensure staff are supported and concerns are addressed.

What is check in with your team?

100

Four key pieces of information required for a missing person search are this.

What are the persons age, gender, physical description, and last known location? 

100

This document provides a record of what occurred during your shift.

What is a shift summary?

100

These water features must now be operated every day as part of closing operations.

What are all pool features?

200

This position provides day-to-day operational support, guidance, staff performace conversations and oversight of the aquatic team.

What are the Aquatic Supervisors?

200

This platform should be used to communicate operational concerns and important shift information. 

What is Microsoft Teams?

200

For contamination incidents, these three groups must always be notified. 

Who are Operations, Guest Services, and the Supervisor/Manager?

200

This is where Head Lifeguards can find the Weekly Aquatic Events List. 

What is our email inbox/ teams?

200

Therapy features operate on this schedule. 

Therapy features operate on this schedule. 

300

This leadership role supports deck operations, mentors staff, and assists leadership

 What is the Team Lead?

300

If something is going wrong at the facility and leadership is not on site, you should use this method of communication.

What is calling a Supervisor or Manager?

300

This signal tells patrons and staff that the pool must be cleared immediately.

What is a whistle blast?

300

Assistant Lifeguards should be viewed as this rather than simply extra staff on deck. 

What are team members who help run an effective shift?

300

 This product is now used for all cleaning and disenfecting.

What is CleanStep?

400

This position supports administrative functions, communication, organization, and operational coordination within Aquatics. 

What is the Aquatic Administrative Coordinator?

400

Before every shift, a Head Lifeguard should know this information in case leadership support is needed.

What is who the on-duty/on-call Building Operator, Supervisor or Manager is and how to contact them?

400

These pieces of equipment should be brought to a serious medical emergency.

What is the trauma bag and AED?

400

Head Lifeguards should use these staff members to support supervision, customer service, and operational tasks.

Who are Assistant Lifeguards?

400

During your water test, free chlorine is within operating range, but combined chlorine is 1.1 ppm. What should you do?

Recognize that combined chlorine is above 1.0 ppm, communicate the concern to Operations and leadership, and follow facility procedures.

500

This leadership group works together to support aquatic operations, staff development, administration, and daily facility leadership.

Who are the Aquatic Admin Team?

500

Delegating a task transfers the work, but not this.

What is responsibility/accountability?

500

After the emergency is resolved, this documentation must be completed.

What is an incident report?

500

Head Lifeguards should arrive this many minutes before their shift prepared to begin work.

What is 15 minutes?

500

Water testing, vacuuming, chemical additions, and operational oversight are all examples of these.

What are Head Lifeguard responsibilities?