Public Service Terms A
Sending a person to another service or specialist.
What is a referral?
A request for a decision to be reviewed by a higher authority.
What is an appeal?
A reduction or stoppage of benefit payments.
What is a Sanction?
A person whose circumstances make them more at risk of harm.
What is a Vulnerable Adult?
"I've been experiencing headaches for the past week and would like some advice."
Who is a patient speaking to a GP in a surgery?
The official conclusion about a medical condition.
What is a diagnosis?
Accommodation provided with additional support services.
What is Supported Housing?
A secondary school attended by children of all abilities.
What is a Comprehensive School?
The formal agreement setting out the rights and responsibilities of a tenant and landlord.
What is a tenancy agreement?
"Could you please explain that task again? I'm not sure I understand it."
Who is a student speaking to their tutor in an educational setting?
The process of identifying potential dangers or concerns.
What is a risk assessment?
Money owed because rent has not been paid.
What is Rent Arrears?
This person is responsible for special educational needs provision in a school.
What is a SENCO?
A person providing care for children under the supervision of a social worker
Who is a Foster Carer?
"I would like to report a repair issue in my property."
Who is a tenant speaking to their landlord or housing officer?
Protecting individuals from abuse, neglect or harm.
What is Safeguarding?
The legal process of removing a tenant from a property.
What is an Eviction?
Published information showing schools' performance each year.
What are School League Tables?
One-off financial support available in situations of extreme need.
What is a Crisis Payment?
A: "I totally don't get what I'm supposed to do - do you?"
B: "No! I gotta get some help with this assignment!"
Who are classmates?