Change Log
A request was received from your recruiter but was altered prior to you sending your kick off. Since you did not action there is no need to add to the change log. True or False?
False. It is important to notate any changes made to a request after it is received from the recruiter. Even if no action has been taken yet.
Confirms were sent 4 days before the 1st interview start date. Pass or Fail?
Pass! Confirms are required to be sent NO LATER than 24 hours before interview start date. Sending them "earlier" than this is okay
You receive an interview request for a virtual loop for candidate Bark Twain. But your recruiter pings expressing that it should be in person prior to you actioning the request. Should this be rejected?
Yes. The recruiter needs to update the request to reflect the correct scheduling details.
When entering Interview Times on the ICT they should be listed in the IV'ers time zone? True or False
True.
It is okay to send Microsoft scheduling related emails via your RSR Gmail if needed. True/False
False. Only internal Randstad matters should be completed on your RSR Gmail.
Interviewer "forgets" about interview with candidate and does not attend. They are now requesting a rescheduled. On the change log. What would we list as the reason for change and who requested the change?
Reason: No Call/No show
Requester: Business
A Candidate Completion Form is submitted for a closed loop 2 days after confirms have been sent. Pass or Fail?
Fail. The candidate completion form should be submitted within 24 hours of confirms.
Who should Rejection emails be sent to?
And who should be CC'd on rejection emails?
Your recruiter
Yourself, Your manager, and Heidi R.
Any slots added for an Interviewer outside of the standard 3 Interviews/screens per week requires approval before being scheduled/added to the ICT tracker? True/False
True! Requests for 4th and 5th interviews should be added to the ICT Additions chat.
You have created candidate folders and have all emails in your inbox but not housed within the folders. Is this inbox process compliant?
No. This does not adhere to outlook cleanliness. It is typically suggested that coordinators have no more than 10-15 emails in their inbox at one time.
After scheduling your loop the HM reaches out expressing that the loop is too far out and needs to be completed within the week. You have to reschedule. Who will you list as "at fault" and what reason for change will you choose on your change log?
Recruiter is at fault
Reason: Req instructions not accurate
It is flagged that your interview invite is missing a Feedback Link and when you attempt to add you are unable to. Is this a QA Pass or Fail
This would be a fail. If you are unable to add the appropriate link this means the recruiter does not have the candidate is the correct scheduling bin and the request should have been rejected prior to scheduling
You feel like you should reject your IV request but the reason is not listed as an option. Should you create your own "custom" reject reason?
No. If the reason you're rejecting is not on the list below, it's not an approved rejection reason – please do not create custom content. If you feel that a rejection reason is missing please escalate to your lead who can consult with the Interview PM to see if we need additional reasons added.
What is wrong with this ICT entry?
9/25 9am PT
The am should be capitalized
Screens should be housed in a separate inbox section from Interviews? True or False
True.
Recruiter lists 3 IV's on their screen request instead of listing 2 of them as alternates in the notes. You are required to reject the request. What would you list as the reason for rejection on your change log?
Rejection Template: Incorrect Template selected
Tentative and confirmations were posted within SLA. But there are no time/date stamped screenshots of the posts in your candidate folder. Pass or Fail
Fail. Screenshots that include the date/time they were posted are required to ensure they were completed within SLA and so QA can verify since they are not included in the teams chats.
Recruiter expresses that your newly received request should be submitted on a different req. Should you "reject" the request by following the rejection process?
No. Since the request needs to be on a different req, you can "archive" the request and the recruiter should submit a new request on the correct req.
You have entered your data for an upcoming IV in the ICT. What is wrong with this entry?
Status: Confirmed
Scheduler: Chip Munk
Candidate: Shakoiya Harvey
Type: Virtual IV
Only the candidate First Name and Last Initial should be listed
Shakoiya H.
Coordinators are encouraged to "delete" emails instead of housing them in appropriate folders?
False
The recruiter for your current requisition is being updated to a new recruiter. What would you list for who requested the change, who is at fault, and the reason for change?
Recruiter
Recruiter (old recruiter)
ALL Others
A fully scheduled loop has just been cancelled. You cancelled the loop in TA Hub, Completed a completion form, and Updated the candidate folder in OL with screenshots. What step have you missed that would qualify as a FAIL on your QA?
Removing the interviewers time slots on the ICT
You receive a request for a candidate with a linked in email listed. Would this request need to be rejected?
Yes. You would reject the request and list
Rejection: Request Details - Non-MS Email Listed
as the reason
Are statuses required for ICT entries and if so should they be updated live time as the schedule progresses? And what statuses should be used?
Yes
Yes
Hold, Tentative, Confirmed
You received an interview request but shortly after the loop is cancelled. Does this candidate require an email folder?
Yes. An email folder is required to house the request and cancellation details for the candidate.