Characteristics of a Leader
This characteristic means following through on your commitments
What is Dependability
These are defined as how managers work and relate to others
What are soft skills
This is the way people get along with each other.
What are human relations
Communication can be classified as either vertical or
What is horizontal
This type of influence comes from a leader's position within the formal structure of an organization.
What is formal influence
This characteristic means working well with others and recognizing their strengths.
What is Cooperation
Name one soft skill related to solving problems
What is creative problem solving
This human-relations skill involves evaluating and building on your own strengths and weaknesses.
What is self-understanding
This type of communication occurs between managers, employees, and work groups.
What is internal communication
This type of influence comes from a leader's personal characteristics rather than their position.
What is informal influence?
This characteristic means looking at all sides of an issue before making a decision.
What is Objectivity
This soft skill involves thinking about long-term plans and strategies.
What is strategic thinking
This skill involves bringing employees together, resolving team problems, and combining team skills for greater efficiency.
What is team building
This type of communication moves up or down between managers and employees
What is vertical communication
This influence involves giving or withholding rewards such as praise, recognition, raises, or bonuses.
What is reward influence
This characteristic involves being willing to make decisions and take responsibility for the results.
What is Confidence
What soft skill involves being able to work effectively with other people?
What is the ability to work collaboratively
Why are human relations important for managers and leaders?
What is because managers and leaders must be able to work collaboratively with other people, and their ability to get along with others largely determines their success.
Name all four pairs of communication aspects
What is Formal / Informal, Internal / External, Vertical / Horizontal, and Oral / Written
This influence comes from recognition of a leader's expertise in a specific area.
What is expert influence
Name four characteristics of an effective leader besides the ones mentioned
What are Understanding, Initiative, Judgement, and Communication
Name two other soft skills not already mentioned
What is leadership skills, communication skills, and analytical thinking
Name all five human-relations skills
What is Self-understanding, Understanding others, Communication, Team building, and Developing job satisfaction
What is the difference between formal and informal communication?
What is Formal communication is established and approved information moving through the business. Informal communication is unofficial ways information moves through an organization.
Name and explain the four types of influence presented in the lesson
What is
Positive influence — getting others to accomplish tasks because of the leader's position.
Reward influence — the ability to give or withhold rewards such as recognition, praise, raises, or bonuses.
Expert influence — recognition and appreciation because of a leader's expertise in a specific area.
Identity influence — personal trust and respect that members have for the leader.