DISCOVER
______ is how you see, ________ are how you experience the world.
What are Lenses and Lens Enhancements?
This step will ensure patients are able to avoid lapses in RX expiration, missing out on utilization of their managed care benefits or maximizing their Eye Care Club exams.
What are Annual Exam Bookings?
Americans eat enough of these on Independence Day to stretch from Washington D.C. to Los Angeles five times.
What are Hotdogs?
The better you understand the customer's lifestyle, needs and challenges the more value the customer sees in your _________.
What are Recommendations?
This was the bestselling car throughout the 90s'.
What is the Ford Taurus Sedan?
During your interaction with your customer, you should be speaking _______% of the time and the customer _______% of the time.
What is 20% and 80%?
This should always be used to elevate the customer's experience.
What is Their Name?
This is the world's largest ocean, over 60 million square miles.
What is the Pacific Ocean?
The biggest opportunity in the store is not capability, it is _________.
What is Consistency?
Over 61 million people used this in 1994 to communicate wirelessly.
What is a Pager?
In the words of our fearless leader, "To be good at salesmanship, you must first be good at this.
What is Showmanship?
Reduce complexity, make it human and personalize everything are just 3 of these.
What are 10 tactics for Elevating the Customer's Experience?
The summer months are known for blockbuster movies, this movie is credited as the first summer blockbuster, grossing over $100 million in 1975.
What is Jaws?
Knowing your craft is important, but it is crucial to do this when presenting lens options to ensure the patient understands and is confident in their purchase.
What is Reduce Complexity?
Released in 1995 this was the most popular gaming console, over 70 million units were sold by the year 2000.
What is Sony PlayStation?
Great recommendations start with great _________.
What are Questions?
Relationship building is done through this type of selling.
What is Lifestyle?
These can only fly when their body temperature is above 55°F, making warm days ideal for activity. It also happens to be Charles' least favorite creature.
What are Butterflies?
When being coached by management this is necessary in order to reflect and grow, an example would be "what could I have done differently to have a better outcome?"
What is Self-Awareness?
In 1999 NASA declared this popular toy an international threat and banned carrying them around.
What is a Furby?
You do this to connect the features and benefits that are the right solution to what matters most to the customer.
What is Ask, Listen and Link?
The most important tactic for elevating the customer experience is this.
What is All of Them?
The hottest temperature ever recorded on Earth was ________ in Death Valley on July 10, 1913.
What is 134°F?
NVI is focused on 5 behaviors, number 4 is this.
1. We put NVI 1st
2.We are customer/patient obsessed.
3. We are curious.
4.______________
5. We sweat every nickel.
What is We Act with Urgency?
This was the bestselling toy in 1999 and still extremely popular today, first debuted in 1959.
What is the Barbie Dream House?