Customer Service
What type of qualities should a greeter have?
Outgoing, personable, loud, happy, engaging.
In the movie Home Alone, what are the names of the two burglars who try to rob Kevin's house?
Harry and Marv
What key performance indicators is your score based on in the new catalyst scorecard? Extra one for JCP.
What percent of the team should be merch flow certified?
25%
After how many days does a posting get taken down automatically by Colorado Law?
30 days
Name 3 things an MOD should NOT be doing during their segment?
1. Ring on the register
2. Taking customer service calls (JCP)
3. Working on omni or truck
4. Standing in one place/ focused on one thing
5. Not communicating goals and current KPI's
In the classic cumulative carol "The Twelve Days of Christmas," what gift is given on the fifth day?
Five golden rings
Name 3 things you can input into MyTime so the schedule that it produces, fits to your business needs?
1. Associate Availability
2. Store hours
3. Shifts needed daily
Who recovers the store?
Everyone!
How long has Beth Jones been our new regional?
7 months
Name 3 women jean fits that we have in common for all 3 brands (Aero, Lucky, and JCP)?
Baggy, Bootcut, Flare
In How the Grinch Stole Christmas!, by how much did the Grinch's heart grow when he finally understood the true meaning of the holiday?
3 sizes
In Workjam, what falls under quick links?
MyBenefits, MyTime, MyLearning, and MyKiosk
When should shipment be done once received?
24-30 hours
When does open enrollment for benefits start and how long is it open for?
Starts 10/7 and continues for 20 days.
How do you create excitement as an MOD?
1. Celebrate the wins
2. High level engagement and coaching
3. Doing figure 8's throughout the store
Which U.S. state holds the record for the most snowfall in one season?
Washington
Name the main route to input coaching conversations into kiosk? (4 steps)
Main menu
JCP Back office
Performance Management
Coaching conversations
What are key categories for each brand that we have to win in, in order to win holiday?
Aero: Fleece
Lucky: Denim
JCP: Fine Jewelry
When do all management positions need to be filled for holiday?
October 12th
Name a benefit of the app for each of the brands when you sign up/download: Aero, Lucky, and JCP?
All - cross brand rewards when cross shop
1. Aero: $5 off your purchase
2. Lucky: 15% off your first in app purchase
3. JCP: Earn a $10 cashpass on your next purchase
In Japan, what fast-food chain has become an overwhelmingly popular and traditional Christmas Eve dinner choice for millions of families?
KFC!
Where can you find how active your team is on Yoobic?
In insights, or in our community (click on our name, and then information tab, then members. It will list when the last time someone has been on).
What are the dates for seasonal associates this holiday?
10/4-1/31