Customer Service
What type of qualities should a greeter have?
Outgoing, personable, loud, happy, engaging.
In the movie Home Alone, what are the names of the two burglars who try to rob Kevin's house?
Harry and Marv
What key performance indicators is your score based on in the new catalyst scorecard?
Comp, Trans, and DPT
What percent of the team should be merch flow certified?
25%
In what year was Nautica founded?
1983
Name 3 things an MOD should NOT be doing during their segment?
1. Ring on the register
2. Taking customer service calls (JCP)
3. Working on omni or truck
4. Standing in one place/ focused on one thing
5. Not communicating goals and current KPI's
In the classic cumulative carol "The Twelve Days of Christmas," what gift is given on the fifth day?
Five golden rings
Name 3 things you can input into MyTime so the schedule that it produces, fits to your business needs?
1. Associate Availability
2. Store hours
3. Shifts needed daily
Who recovers the store?
Everyone!
What fits in polos do we offer?
Slim and classic
What are the dates for seasonal associates this holiday?
In How the Grinch Stole Christmas!, by how much did the Grinch's heart grow when he finally understood the true meaning of the holiday?
3 sizes
In Workjam, what falls under quick links?
MyBenefits, MyTime, MyLearning, and MyKiosk
When should shipment be done once received?
24-30 hours
What are our 3 top categories for Nautica?
Anchor T's, Polos, Wovens
How do you create excitement as an MOD?
1. Celebrate the wins
2. High level engagement and coaching
3. Doing figure 8's throughout the store
Which U.S. state holds the record for the most snowfall in one season?
Washington
What is the proper way to input an email?
Preferred Customer
Add new customer
How do you pay back change?
Login - 1550, Cash control, Change purchase, Deposit money, done
What does the name Nautica mean?
It comes from the Latin word "nauticus," which means ship or relayed to sailors or navigation.
Name a benefit of the app for each of the brands when you sign up/download: Aero, Lucky, and JCP?
All - cross brand rewards when cross shop
1. Aero: $5 off your purchase
2. Lucky: 15% off your first in app purchase
3. JCP: Earn a $10 cashpass on your next purchase
In Japan, what fast-food chain has become an overwhelmingly popular and traditional Christmas Eve dinner choice for millions of families?
KFC!
Where can you find how active your team is on Yoobic?
In insights, or in our community (click on our name, and then information tab, then members. It will list when the last time someone has been on).
When does open enrollment for benefits start and how long is it open for?
10/7, and continues for 20 days