Accessibility
Where is the sensory room located?
In Ford Plaza near Gate 5.
True or False: The Coca-Cola Scoreboard Patio/Rooftop Deck, Safety National MVP Deck, Bet 365 Bridge, and Freese's Landing are all-inclusive areas located on Level 3, behind home plate.
False, they are located in Center Field.
What is the St. Louis Cardinals' bag policy?
Bags 10" x 8" x 10" or smaller are allowed into the stadium. Exceptions are made for medical and diaper bags. All bags will be inspected.
When do Busch Stadium gates open?
-Mon-Thurs - 1.5 hours before first pitch
-Fri-Sun - 2 hours before first pitch
Which day of the week can guests enjoy games, prizes, and free Prairie Farms frozen treats (while supplies last) in Ford Plaza?
Sunday!
True or False: the drop off locations are on Broadway near Gate 6 and 8th Street, north of Gate 3.
True!
Guests are allowed to step out to smoke until the end of the 8th inning, but where?
Gate 1.
Guests can alert stadium personnel to any issues by sending a brief text message. What is that phone number?
314-345-9180.
When does the service of alcoholic beverages conclude?
At the end of the 8th inning at concession stands.
*Some all-inclusive areas will serve alcohol through the end of the 9th inning.
Who sponsors the Family Pavilion?
Hi-Chew!
*It's located on level 1 between gates 5 and 6. It features a variety of fun activities for kids of all ages and a nursing suite.
What is one of the two questions you are allowed to ask a guest with a service animal(dog)?
1.) Is the dog a service animal required because of a disability and 2.) What work or tasks has the dog been trained to perform?
Where are Taxi and rideshare pickups located?
On the East side of the stadium on Broadway, just south of Clark Street.
How can you reach Base Station during a Cardinals game?
By calling the internal extension x6450 or dialing 314-300-1000.
True or False: if a fan notices their bobblehead is broken, they may call the ticket office tomorrow or come down to the stadium to get a new one.
False, they must visit Guest Relations during that game to request a new bobblehead.
How can a guest submit a scoreboard message?
By submitting a message at cardinals.com/scoreboard at least 12 hours before the game requested.
What should a fan do if they already purchased tickets to a game and now need accessible seating?
They can call 314-345-9000 OR visit the ticket windows in advance or on the day of the game to exchange for ADA seats. *Exchanges are subject to additional upgrade costs.
Where are both baby and adult changing stations available?
Baby - most Busch Stadium restrooms, family restrooms, and family rooms; Adult - First Aid on Level 1.
True or False: any type of cooler is allowed into the stadium as long as it doesn't exceed bag policy dimensions.
False: only soft-sided coolers that fit the dimensions are allowed. No hard sided, Styrofoam, or hard plastic inserts are allowed.
Guests may exit and re-enter the stadium until 90 minutes after scheduled first pitch. What 2 other important pieces of information must we share with them?
They need to get their hand stamped at Gate 1 or 4 before exiting and will have to go through security again.
True or False: Every fan who enters through the gates is eligible to receive the promotional item for that game.
False: fans must have a ticket to receive the item (children 3 and under without a ticket will not receive a promotional item). Additionally, some promotional items have age requirements. Ex: items sponsored by Budweiser.
What should a guest do who needs to store a stroller, scooter, wheelchair, etc. while they're in their seats?
Speak to the usher in their section. The usher will find a place to store the item (in GR or somewhere nearby where there is space).
True or False: Guest Relations Centers are located on:
-Level 1, Section 148
-Ford Plaza near the Sensory Room
-Level 4, Section 350
False:
-Level 1, Section 148
-Ford Plaza near the Sensory Room
-Level 4, Section 340
Who/what are not allowed on escalators? Name 3.
-Strollers, carts, wheelchairs, walkers, etc.
-Untied shoes and low hanging clothing
-Guests with both hands full
-Inebriated guests
-Young children not accompanied by an adult
What should a guest do if a game is postponed due to rain?
Guests should retain their tickets as each game varies. They should pay attention to announcements inside of Busch Stadium and/or check for reschedule information at cardinals.com. Tickets are not subject to refunds or exchanges. Not all games are rescheduled.
At which concession stands can fans enjoy the new Cardinals Value Menu?
132, 162, 233, and 446.