Usher
Concession
Policies
Customer Service
Bonus Trivia
100

Soap and water

What do we use to wipe the seats?

100

165o F

At what temperature are the hot dogs ready?

100

Must be at least 17 years old with a valid ID, or must be accompanied by an adult 21 years or older

What is the Rated-R policy?

100

You are about to start cleaning a drop, but notice that some guests are already seated in the auditorium. List a few examples of what you could handle that.

Respectfully inform the guest that the auditorium needs to be cleaned and ask if they would be willing to step out for a moment, clean around them if not, check in with podium to ensure they are not sending guests in too early, etc. 

100

December 18

What is the release date for Doomsday and Dune?

200

Every 30 minutes

At MINIMUM, how often should the restrooms be checked?

200

45 Minutes

How long do the pizza last before they expire?

200

Children under 6 are not permitted into a Rated-R movie after 6pm

What is the 6 Under 6 policy?

200

A guest informs you that someone else is sitting in their assigned seats. How would you handle that situation?

Double check both sets of tickets, show both parties where correct seats are, determine how to best help the wrong party, etc.

200

The Drama, The Odyssey, Primetime, and Dune

Who is Robert Pattison?

300

Interacting or acknowledging every guest you come across

What is the Circle of Influence?

300

ID, Driver's License, Passport, Military ID

What is an example of a valid for of ID?

300

Minors are not permitted to clean/touch bodily fluids such as blood, urine, vomit, etc.

What is the Blood-borne Pathogen policy?

300

You notice a spill, long concession line, and radio call about a guest concern all at the same time. How do you choose what to prioritize? 

What is the urgency and safety risk of each issue, and availability of other team members? 

*Correct order is: Spill, guest concern, concession line

300

Umbrella Corporation

What is the name of the corporation in Resident Evil that released the mutant virus?

400

27 Minutes

How long are the movie trailers normally?

400

Frozen margarita and Cutwaters

Which bar drinks have tequila?

400

Hanging around the podium, waiting in front of the auditorium for a drop, multiple ushers in a small auditorium, etc.

What are Rodela's pet peeves? 

400

What is the correct response when you find a lost item in a theater/restroom? 

Immediately turn it into a manager to be placed in the Lost-&-Found, make note of location found (aud. and seats), date, description, etc. or anything else that may be useful to identify an item

400

Spider-Man: Brand New Day

What is the 3rd highest grossing film of al time?

500

Angry facial expressions, aggressive gesturing, being loud, etc.

What are examples of escalating behaviors?

500

400 ppm

What is sanitizer?

500

2AM

What is the latest we are permitted to sell alcohol, in accordance with our liquor license?

500

A guest is concerned about whether or not we can accommodate their allergies, what is the best way to assist them? 

Identify what the allergen is, inform guest of ingredients used, double check allergen list in the scullery, confirm with management

500

Who is Sindy's favorite Marvel character? 

Ironman/Tony Stark