Appointment Attainment
They recommend additional staffing for the day after Thanksgiving based on historical workload.
Who is Resource Management?
This ingredient with many bulbs can trick you into calling the gas company if left untouched for too long.
What is garlic?
23 minutes
What was the target IPO for Priority Response in 2025?
The old 99999 code.
What is 10.18.05 Click Timesheet Errors?
This column in a leak aging report shows how long a leak has been active since it was first detected.
What is the leak discovery date?
These are the type of batteries used in the Command Link.
What are Rechargeable AAs?
This tool was introduced in September of 2019 as a way for customers to be notified of their appointment status.
What is KMI?
This common plumbing culprit lurking from a dry drain trap.
What is sewer gas?
This Level is for when there is a boring event
What is Level 1?
An estimate of four sets of these will occur this year (February, May, July and October).
What are 2026 OE Corrections?
The target date to complete aging grade 3's
What is 12 months?
The target for FOS & FOD in 2026 of AMI activations.
What is 93%?
Accountability and Communication.
What are requirements of FSR’s CSR’s, RM, and supervisors for successful appointment attainment?
This pungent smell comes from decomposing organic matter.
What is compost?
This ticket type is assigned to the enhanced responder.
What is an Assist Ticket?
A specific email request to Renee Walker for leak soap.
What is a PAR inventory order?
This weather policy requires customer appointments for leak reapairs.
What is winter moratorium?
Foil and Magnets
What are things customers use to tamper with the AMI signal?
If next available appointment date is greater than 5 business days.
What is we force for 5th business day?
These black and white animals with a built-in defense system can make lovely homes underneath your deck.
What is a skunk?
53 minutes
What was the target EER IPO for 2025?
Landscaping & paving, standby time, and uniforms.
What are a Non-Payroll work types?
This part of the leak aging report often includes the department or crew responsible for resolving the issue.
What is Business Unit?
AMI activation percentage for FOD in 2025
During this time frame, customer appointments are required for all planned work.
What is winter moratorium?
The culprit is this culinary favorite that releases a faintly sulfuric smell when overcooked.
What are hard-boiled eggs?
These employees shall always carry and respond to an activated pager or cell phone at all times outside of their regularly scheduled working hours in order to respond to emergency calls.
What is Dedicated Stand By?
What is under .38%?
This administrative process causes an unavoidable delay in leak repairs
What is permit request?
The highest AMI activation in one month
What is 96.5% AMI activations in November?