Appointment Attainment
Is it Gas?
Priority or Enhanced Response
Budget Varience
Leak Aging
AMI Activation
100
They recommend additional staffing for the day after Thanksgiving based on historical workload.
Who is Resource Management?
100
This ingredient with many bulbs can trick you into calling the gas company if left untouched for too long.
What is garlic?
100
23 minutes
What was the target IPO for Priority Response in 2025?
100
The old 99999 code.
What is 10.18.05 Click Timesheet Errors?
100
This column in a leak aging report shows how long a leak has been active since it was first detected.
What is the leak discovery date?
100
These are the type of batteries used in the Command Link.
What are Rechargeable AAs?
200
This tool was introduced in September of 2019 as a way for customers to be notified of their appointment status.
What is KMI?
200
This common plumbing culprit lurking from a dry drain trap.
What is sewer gas?
200
This Level is for when there is a boring event
What is Level 1?
200
An estimate of four sets of these will occur this year (February, May, July and October).
What are 2026 OE Corrections?
200
This metric helps prioritize repairs by showing which leaks have been open the longest.
What is leak duration or time since detection?
200
The ideal distance to the command link for activation.
What is as close as possible?
300
Accountability and Communication.
What are requirements of FSR’s CSR’s, RM, and supervisors for successful appointment attainment?
300
This pungent smell comes from decomposing organic matter.
What is compost?
300
This ticket type is assigned to the enhanced responder.
What is an Assist Ticket?
300
A specific email request to Renee Walker for leak soap.
What is a PAR inventory order?
300
This section of the report lists the date when the leak was first entered into the system.
What is the leak start date?
300
Foil and Magnets
What are things customers use to tamper with the AMI signal?
400
If next available appointment date is greater than 5 business days.
What is we force for 5th business day?
400
These black and white animals with a built-in defense system can make lovely homes underneath your deck.
What is a skunk?
400
53 minutes
What was the target EER IPO for 2025?
400
Landscaping & paving, standby time, and uniforms.
What are a Non-Payroll work types?
400
This part of the leak aging report often includes the department or crew responsible for resolving the issue.
What is the assigned team or responsible unit?
400
This is the term for a higher frequency to help connect to the module.
What is “Boost Mode”?
500
During this time frame, customer appointments are required for all planned work.
What is winter moratorium?
500
The culprit is this culinary favorite that releases a faintly sulfuric smell when overcooked.
What are hard-boiled eggs?
500
These employees shall always carry and respond to an activated pager or cell phone at all times outside of their regularly scheduled working hours in order to respond to emergency calls.
What is Dedicated Stand By?
500
What are cap tools?
500
This summary figure at the bottom of the report shows how many leaks are older than a certain threshold, such as 30 days.
What is the count of aged leaks or leaks past due for repair?
500
Meter # and Flex Net ID.
What is the “KEY” information required when activating the AMI module?