More Product Knowledge
Name a diesel product we sell
jayco seneca, jayco melbourne
This should be in every used unit on the lot
Wisconsin buyers guide, $599 sticker
The first number listed on a pencil
MSRP
What is the wrong way to greet the customer?
"How can I help you?"
The cost of a sway pro hitch
$1243.45
A 2nd AC is a dead giveaway the camper is this
50 AMP instead of 30
There are 3 types of used units. Name the 3 (hint, 1 ends in A, one has a K, one has CONS)
Trade in, purchase , consignment
You need copies of these uploaded in VIN on every deal
Drivers License
This is why the Meet and Greet is important
Take control! Allows you to direct the customer, take control of the situation, and get them sat down so you can begin your matchmaker
The 3 types of 5th wheel hitches
Standard, Slider, Gooseneck
The new rep for cherokee products
Chris Grathen
A used motorhome needs this while a used TT or FW does not
A separate motorized buyers guide that covers the chassis
Once the customer agrees to numbers, your pencil should have this
Initial by payment and signature at the bottom
As long as all terms and conditions are agreeable, is there any reason you would not buy the camper today?
The difference between a pre wired and hard wired brake control job
A pre wire means they already have a 7 way and just need the brake control put in. Hardwired means they have nothing and need the lines put in, the 7 way, and the brake controller. Hard wired has a lot more hours involved
I want a NEW travel trailer under 20,000. What can you show me?
2026 wolf pup 14BHW
2026 wolf pup 14RKW
2026 wolf pup 17LP
2026 jayco jayflight 250BH
2027 Jayco jayflight 172DB
When doing a consignment agreement, it is important to explain this
We collect $700 up front to cover the cost of inspecting the unit and completing a WI buyers guide so the unit can be legally displayed and sold on our lot, this also allows us to hold gross because the consignor has covered some of our service bills for us
You should be doing this before presenting the pencil to the customer
Explain F.A.B. during the product demonstration
Feature, Advantage, Benefit
Don't just pitch a feature, explain why it is advantageous and how it will benefit the customer directly.
You need to know this when ordering slide toppers
Whats unique about the new 2027 Jayco Eagle 367TBTS
Main bed in the rear of the 5th wheel, twin beds up front
The 2 oldest aged units on the lot (1. oldest year and 2. longest length of time its been here)
Longest tenure: 2024 alliance paradigm 382rk (583 days)
Oldest age: 2000 Coachmen Catalina
Present this Pencil
Same thing as last week. Get in the habit of big number little number, giving ranges for the payment, nonchalantly cruising through the trade number etc.
Name at least 6 of the 13 steps to the Road to the Sale
1. Meet and Greet 2. Matchmaker 3. Manager TO 4. Product Selection 5. Interactive Presentation 6. Demonstration 7. Trial close 8. Service Walk 9. Trade Evaluation 10. Manager TO 11. Write up 12. Finance TO 13. Delivery
Name 5 other add ons we offer in our accessory book besides hitches, brake controls, and slide toppers
backup camera, power tongue jack, batteries, max air vents, mattress upgrades, etc