Front Office 101
What Front Office workflow has the biggest impact on our patients?
Scheduling!
State 3 activities a CD does outside of clinic patient care
Marketing, Recruiting, Payroll Management, Growth Planning, Community Engagement Activities
Ivy's mission begins with these two words
Personalizing Therapy
What are the FO Collection goals?
Copay >97%, Co-Collection >92%
How often is a CD supposed to review PowerBi?
Daily
When was Ivy founded?
2003
What are the 4 Main KPIs for FO?
New Patient to Budget, Census to Budget, Collections and Front Desk Denials
What are the clinic productivity expectations?
1.5 kept visits/hour
How many clinics does Ivy have org wide?
Over 600!