Scheduling
If you work more than a total amount of ____ hours, you will receive a 30 minute lunch break.
What is 6 Hours
You should wear these two things while on shift.
What is... GFH Name Tag or GFH Lanyard
Who do we generally accept mail for?
Who are.. CL, MG, and CY
If a resident does not have their ID on them, what else can you use to verify them as a GFH resident
What is... Student ID# used to verify in Atrium
When a New GFH resident comes in to pick up keys what should you check first before commencing the move-in policies?
What is.. Their Government-issued Identification and their move-in date
What day and time of the week are your Timesheets due by?
What is every biweekly Friday at 5:00pm
You would continuously check the mediation tab on this website for any pending reservations.
What is Libcal
How long and where do we keep non-valuable lost items?
What is... 1 week in the black basket in the storage room
If a resident is unsure whether they are in Bedroom A or B. What is a question or tip you can ask them to determine?
What is... Ask if their bedroom is closer or further away from the front door.
What are the two ways a GFH resident can return their keys?
1) They can return keys at the front desk
2) They can drop off keys in the HOSC Drop Box
This group chat is used for discussing Trades, Drops, and Covers.
What is.. the SMS group chat
How should you answer a phone call from a resident?
What is... Hi this is the CV CC, this is (your name), how can I help you?”
What can a resident do in the community center without needing to be checked in on Excel?
What is.. Use the Bathroom, Get water, and/or Sit in the Lobby
What are the 3 pieces of information you need from a resident before conducting a Lock-out.
1) Their identification (first and last name), 2) Their apartment number/room they are locked out of, 3) Their Phone number
A resident comes to pick up their keys, where would you find their file?
What is... "MOVE-INS" section in the resident file cabinet
During the academic school year, you are allowed to work how many hours a week?
What is 19.5 hours
When do you check the Drop Box for lock-out or Move-out keys?
What is...8:00am when they open and 4:30pm before they close.
A pending reservation comes through on Libcal but shows that the resident selected "yes" on whether they will be showing copywrite material. Who do you contact for further mediation approval?
What is.. Caelen in the CV CA's team chat with the reservations details
Who can you call/go to when a resident needs a Lock-out key but cannot come to the CC to grab it?
What is...
M-F 8:00am-5:00pm: Pro staff in Pacifica or RLC
After 5:00pm, Weekends, and Holidays: Call the HA to do the Lock-out
A resident just left after they returned their keys and initialed/date their key form. What are your next steps?
Send a message in the assignments Teams chat to deactivate the keycard using the template.
Email Assignments using the template
Find the resident’s name on the Excel “Check in Rosters” and delete the entire row with their information
Put the envelope with keys in the black cauldron in the bottom right file cabinet
Place the file in the move outs section on the bottom right file cabinet
Record it in the Comm Log
When can you sign/retract a Meal Waiver?
What is... Anytime, you can even sign one for a singular shift
What steps should you take before leaving front desk?
Place the “Back in 15 or 30 minutes” sign at the front desk on the black plastic prop, place the Paper Check in Sheet next to it, Lock the Zot Mart Fridge and put the snack display in the storage room, make sure the lanyard keys are in the desk drawer, and Log out.
After hearing the following scenario, would you write this interaction down in the comm log?: It is a Sunday afternoon, A resident calls the center informing you that he just got a new car and wants to get a parking permit. Hearing this, you inform the resident that we can add him to our parking list and thus gaining him a parking permit. Afterwards you then tell him our hours of operation and he agrees to come into the center Monday morning at 9am.
What is.. Yes I would. [This would fall under the Needs to follow up section of the comm long. I would be informing the next CA of shift that a a resident will be coming into the center to register for a parking permit. I would also make sure to include the name and number of the resident]
What would you do scenario: At around 8pm, a resident comes into the center needing a Lock-out key for their bedroom. After following the correct lock-out procedures, you tell them about our 30 minute policy as you hand them their temporary key. It is now 11:00pm and you already left a voicemail to the resident reminding them about our policy and to return the key. However, it is looking like they wont be returning it tonight. What are your next steps?
what is... In the needs to follow up section of the commlog, inform the next CA on shift that their is a lock out key still out for (resident) and to be on the lookout when checking the HOSC drop box while opening. And in the case the key is not in the drop box, to call/ leave a voicemail to the resident reminded them of our policy and to return the key by 10pm that night.
You just finished helping your first GFH resident pick up their keys. Their photo was in atrium, they signed all necessary forms, they understand where to find all of our resources provided, and currently enjoying the welcome bag while walking to their apartment. What are your next steps?
Notify the CV Assignments Teams Chat when a resident came to pick up their keys.
Write name, apartment #, and the date they moved in on a Post-It note and put it on the most recent physical paper roster in the purple folder.
Input their info into the “Check in Rosters” Excel sheet and under the column that says, “Move in/ Added on”, type “Added by (your name) on (today’s date)”
Fill out the Excel Move-in Folder Checklist.
In the Comm Log, use the template to explain the Move In.
Organize the contents of the resident’s folder as noted in the manual.
Put the folder in the back of the move in section.