Scheduling
What day and time of the week are your Timesheets due by?
Every biweekly Friday at 5:00pm
You should wear these two things while on shift?
GFH Name Tag or GFH Lanyard
Who do we accept mail for?
CL, MG, CY, and HOSC when they are closed.
If a resident does not have their ID on them, what else can you use to verify as a photo ID.
Student ID# used to verify in Atrium
When a New GFH resident comes in to pick up keys what should you check first before commencing the move-in policies?
Their Government-issued Identification and their move-in date.
Every Quarter you will receive this number of guaranteed days off.
2 guaranteed days off
A resident comes in complaining about a leaking pipe in his bathroom. The resident then asks us to submit a work order for him.
Do you submit a work order for the resident? and depending on your answer, why?
You do not place the work order for the resident. They submit one themselves because it gives permission for Operations to enter their apartment.
Please list the tabs you open on the computer when you arrive to the center for your shift.
1. Comm Log
2. Check-in Excel sheet
3. LibCal
4. Teams
5. Zot Mart Atrium
6. CA resource folder
If a resident is unsure whether they are in Bedroom A or B. What is a question or tip you can ask them to determine?
Ask if their bedroom is closer or further away from the front door.
What are the two ways a GFH resident can return their keys?
1) They can return keys at the front desk
2) They can drop off keys in the HOSC Drop Box
What is the different between a Trade, Drop, and Cover?
A Trade is when you and another CA exchange shifts, A Cover is when another CA works part of your shift, while you work the remaining time, and a Drop is when another CA picks up your entire shift, and you are no longer assigned to work that shift.
How should you answer a phone call from a resident?
Hi this is the CV CC, my name is (your name), how can I help you?”
What can a resident do in the community center without needing to be checked in on the Excel check-in sheet?
Use the Bathroom, Get water, and/or Sit in the Lobby
What are the 3 pieces of information you need from a resident before conducting a Lock-out.
1) Their identification (first and last name)
2) Their apartment number/room they are locked out of
3) Their Phone number
A resident comes into the center to return their keys, where would you find their file?
The "MOVE-OUT" section in the resident file cabinet.
During the academic school year, you are allowed to work how many hours a week?
19.5 hours
When do you check the Drop Box for lock-out or Move-out keys?
8:00am when they open and 4:30pm before they close.
A pending reservation comes through on Libcal but shows that the resident selected "yes" on whether they will be showing copywrite material. Who do you contact for further mediation approval?
Caelen in the CV CA's team chat with the reservations details.
Who can you call/go to when a resident needs a Lock-out key but cannot come to the CC to grab it?
Mon-Fri, 8:00am-5:00pm: Pro staff in Pacifica or RLC
After 5:00pm, Weekends, and Holidays: Call the HA to do the Lock-out
A resident just left after they returned their keys and initialed/date their key form. What are your next steps?
1. Send a message in the assignments Teams chat to deactivate the keycard using the template.
2. Email Assignments using the template
3. Find the resident’s name on the Excel “Check in Rosters” and delete the entire row with their information
4. Put the envelope with keys in the black cauldron in the bottom right file cabinet
5. Place the file in the "Move Out" section on the bottom right file cabinet
6. Record it in the Comm Log using the template
After hearing this made up scenario, answer whether the following CA violated labor Laws or not.
Eden is currently working an opening weekend shift from 10am to 3pm. After completing a lockout she receives a message from our CV CA sms group chat. It is Harry Styles asking if someone can cover the first half of his 3pm to 7pm shift. Already working at the center, Eden happily agrees and stays in the center until 5pm without taking a 30 minute break. Did Eden violate any labor laws?
Yes she did! Eden did not take her 30 minute lunch break. This is mandatory when you work 5+ hours.
What are the steps of opening the center?
1. Open front doors using your Keycard.
2. Walk though the center while unlocking and turning on the lights in the Gym, Artica lounge, and Atlantis Room.
3. Open windows in the Gym and Artica Lounge (keep theater room locked)
4. Pick up trash and straighten furniture
5. Turn on Digital Display TV
6. Take phone off of call divert
7. Turn on computer and open the necessary tabs
8. Check HOSC dropbox for any lockout/ move-out keys
9. Check key track/lockout register for any missing lockout keys
10. Check for voicemails (weekdays only)
After hearing the following scenario, would you write this interaction down in the comm log?: It is a Sunday afternoon, A resident calls the center informing you that he just got a new car and wants to get a parking permit. Hearing this, you inform the resident that we can add him to our parking list and thus gaining him a parking permit. Afterwards you then tell him our hours of operation and he agrees to come into the center Monday morning at 9am.
Yes I would. This would fall under the "Needs to follow up" section of the Commlog. My note would inform the CA on shift Monday morning that a resident will be coming into the center to register for a parking permit. I would also make sure to include the full name and phone number of the resident.
What would you do scenario: At around 8pm, a resident comes into the center needing a Lock-out key for their bedroom. After following the correct lock-out procedures, you tell them about our 30 minute policy as you hand them their temporary key. It is now 11:00pm and you already left a voicemail to the resident reminding them about our policy and to return the key. However, it is looking like they wont be returning it tonight. What are your next steps?
In the "Needs to follow up" section of the Commlog, inform the next CA on shift that a lock out key still out for (resident full name) and to be on the lookout when checking the HOSC drop box while opening. And in the case the key is not in the drop box, to call/leave a voicemail to the resident reminding them of our policy and to return the key by 10pm that night.
You just finished helping your first GFH resident pick up their keys. Their photo was in atrium, they signed all necessary forms, they understand where to find all of our resources provided, and currently enjoying the welcome bag while walking to their apartment. What are your next steps?
1. Notify the CV Assignments Teams Chat that the resident came to pick up their keys and if they were added to the parking excel sheet.
2. Input their info into the “Check in Rosters” Excel sheet and under the column that says, “Move in/ Added on”, type “Added by (your name) on (today’s date)”
3. Fill out the Excel Move-in Folder Checklist.
4. In the Comm Log, use the template to explain the Move In.
5. Write name, apartment #, and the date they moved in on a Post-It note and put it on the most recent physical paper roster in the purple folder.
6. Put the folder in the back of the move in section.