Third Party Billing
Third Party Billing Instructions are found in this menu.
What are Customer Comments
This menu is critical to identify customer requirements.
What is customer comments
This customer service representative came from Tissue Services division of the American Red Cross.
Who is Laura Cadena
This sales partner supports IKON & Atlas product lines.
Who is Kolosis
Number of days required for time off around the last day of the month.
What is 3-5 days
As noted in training these three partners are third party billers.
Who is Orthofix (Ascension & Common Spirit), Red One Medical & Beacon Point
This menu is used to locate customer numbers based on shipping address.
What is ABM Ship To Browse
This account specialist left us and came back.
Who is Tina Spiotto
This product recently went through a major revamp to allow shipping from Olyphant & Redlands distribution centers.
What is Cartimax
Plans for time out of the office should be scheduled after this is approved.
What is PTO request
The Orthofix/Ascension contract is for this tissue type.
What is Trinity
This best practice prevents errors when entering customer purchase orders into QAD.
What is order validation
This order entry representative does not like onions but will eat onion rings.
Who is Traci St Ledger
MTF is no longer supporting eval kits or POR for this product line.
What is Sports NT
You must notify your supervisor in what amount of time if calling out without prior approval.
What is 15 minutes prior to start time
The Orthofix/Common Spirit contract is for these three tissue types.
What is Trinity Elite, Alloquent Spacer & Legacy DBM
This radio/hot button in sales order maintenance identifies if the customer has unbilled inventory.
What is a Cons Inv
This customer service representative loves Renaissance fairs.
Michele Doremus
This product line was turned over to CTS (Community Tissue Services) back in 2021 and can be found in our general spreadsheet, partner tab.
What is Skin For Burn or Cryo Skin or Split Thickness Skin
Non-exempt employees must record their work hours in this system.
What is ADP / Time & Labor
The main purpose for third party billing refresher training.
What is high error rate or error reduction
Having an incorrect service fee on an order can lead to these 3 impacts.
What is a customer dispute, late payment & credit/rebills
This consultant support representative climbed the stairs of the Eiffel Tower and then ate lunch at the restaurant overlooking Paris.
Who is Amy Coulter
These tissue types were suspended for distribution in the state of New York.
What is Renuva & Leneva (Adipose)
This document outlines that your workspace must be free of distractions, allows for uninterrupted focus and timely work execution.
What is remote working policy or work from home guidelines