Understand The Learner*
This communication skill shows learners that you are paying attention to what they are saying and care.
What are REFLECTIVE LISTENING skills?
This tool that allows learners to have a centralized point of entry for multiple systems.
What is DIG Toolbar?
We should do this if a learner's Ethics & Compliance training is incomplete after 28days of their start date.
What is ESCALATE TO LEADERSHIP?
What is MAKE TIME for them to take the training?
What is the Universal Call Audit Dashboard?
This is the only Mentor version that Facilitators should use.
What is NEPD Mentor?
TRUE or FALSE: Engaging learners during training is just as important as providing content knowledge.
What is TRUE
We need to research a member's Rx claim from last month.
What is RxNova?
This is how often a trainer should submit attendance in CSOD (Learning Center)
What is DAILY?
This dashboard will confirm that learners have taken the Medicare Calls 209821-CRM Service-eMOD.
What is the Self-Directed Transcript Dashboard?
This Zoom feature allows a learner to "drive" a shared screen.
What is GRANT REMOTE CONTROL?
These are the THREE Learning Styles/Preferences
What is VISUAL, AUDITORY, KINESTHETIC
A member needs to make a reoccurring payment.
What is eBilling?
This Mentor document is a good resource for identifying what needs to be done for Class Prep, Before, During, and Post Class
What is the FACILITATOR TASK LIST?
We use this dashboard to review results from BEGINNING, MIDDLE, and END Surveys completed by learners.
What is the Student Survey Dashboard?
This Form MUST be completed EVERY DAY by the facilitator.
What is Facilitator Daily?
Your classroom may represent five different generational learners. What are they?
What is Traditionalist, Baby Boomer, Generation X, Millennials, Generation Z
We need to confirm that a name change or date of birth correction matches what CMS has on file
What is MARX?
What is Litton?
It is Friday and we need to rate the learners on CONFIDENCE, COURTEOUSNESS, COMMUNICATION, CLASS PARTICIPATION, TECHNICAL, BEHAVIOR
What is the Sentiment Form?
This dashboard will help us ensure that the new hires have completed their Ethics and Compliance training.
What is the NH Ethics Dashboard?
What is go/klslanding?
These are some of the difficult behaviors that learners may display in the classroom.
What is DISRUPTIVE (socializer, latecomer, domineering, skeptic)
What is OVERLY PARTICIPATORY (confused, know it all, unqualified, the apple polisher)
What is Non-Compliant (sleeper, alcoholic, abuse/harassment)
What is NON PARTICPATORY (prisoner, preoccupied, introvert, bored, elder)
We need to find information on an ELECTRONIC medical claim.
What is eHUB?
This Mentor document outlines details about the Facilitation role, including how to read a curriculum agenda.
What is 4105- General Facilitation Reference?
Information from this dashboard will help us prepare for the Live Calls debrief.
What is the SME Assignment & Chat Dashboard?
This is the curriculum number for the New Hire Content within 209919.
What is CUR-206777?