12 Core Functions
Phone Etiquette & Other Agencies
Shake it up!
Local Slang & Street Terms
Clinical Terms
100

Treatment can be changed depending on the progress of the client and the effectiveness of current methods.

Core Function IV: Assessment

100

This program is typically associated with the "12 steps"

AA = Alcoholics Anonymous

100

"We smoke in the morning and we smoke in the night."

Pakalolo/Marijuana

100

Crank, scooby snax, ice, batu.

Methamphetamine

100

Healthy, Porous, Rigid Types

Boundaries

200

Identify the issue, Engage the client, Select the service, Know the applicable laws, parameters etc, Facilitate use, assist with the connection…

Core Function X: Referral

200

A caller states "I need to get a Mental Health Assessment."

Warm Hand off to the CRISIS Line, CRISIS Line with connect the client to the AMHD Assessment line and/or send a CMO if needed to assist with the process.

200

What is this agency and facility also known as when selected in WITS: Agency: "Salvation Army"  Facility: "Honolulu Office"

Family Treatment Services (FTS) / Womens Way

200

China girl, china white, lollipop, rainbow skittles.

Fentanyl

200

Taking too much of a substance, whether it’s prescription, over-the-counter, legal, or illegal. May be accidental or intentional.

Overdose

300

Beyond a workbook approach; know the skill set and demonstrate how to apply the skill set appropriately and accordingly.

Core Function VI: Counseling

300

This type of Case Management is accessed through the CRISIS line and only last 30 days.

C.S.M. = CRISIS Support Management

300

When doing Referrals In, if the DENS ASI is missing you can check the....

Linked Consent

300

Chronic, tweaker, zooming.  

Slang terms for methamphetamine users

300

Sleep problems, anxiety, loss of patience, forgetfulness, depression, tension

Symptoms related to burnout

400

Ending the silence and stigma associated with addiction.

Core Function VIIII: Education.

400

A caller states "I need help accessing SNAP benefits and rental assistance."

Connect the caller with 211 Information and Referral Services

400

When doing referrals In, if the ASAM is missing, you can check the...

Treatment Plan / Treatment Review

400

Area known for crime, drugs and prostitution closer to Honolulu.

Chinatown

400

Deep emotional exhaustion experienced after repeated exposure to traumatic situations or stories. This exhaustion diminishes one’s ability to feel empathy for their clients, loved ones and coworkers.

Compassion fatigue

500

The process by which the counselor and client identify and rank problems needing resolution; establish agreed upon immediate and long-term goals; and decide upon a treatment process and the resources to be utilized.

Core Function V: Treatment Planning

500

The process of introducing and advocating for a client, their needs and situation to a provider over the phone.

Warm Hand Off

500

Viewed as coming alongside the person and helping them to say why and how they might change for themselves.

Motivational Interviewing

500

Mixture of heroin and methamphetamine.

Speedball

500

Deliberate and harmful behavior demonstrated in the workplace by one employee to another; internal sabotage- and barriers

Lateral violence