Taxonomy
Taxonomy for someone in need of a clothing pantry
Example of an empathy statement
What is "That sounds really frustrating, I'm glad you called today, let's see what we resources we can find" etc...
Taxonomy to view the ISDH website to locate testing site locations
What is COVID-19 Diagnostic Tests.
True or False: Client date of birth and age both need to be collected on the demographics page
What is false?
Taxonomy for the Toilet Replacement Program through Citizens
What is Home Maintenance and Minor Repair Services?
Taxonomy for assistance with bed bugs
What is Pest Control Services?
Closing script for 211 calls
What is: "Is there anything else you need assistance with? Thank you for calling 211, we are here 24/7 if you need us again"
County that has three health networks that handle COVID-19 testing
What is St. Joseph County?
The first thing you should do in Vision Link when you answer a call
County that has a community of 25 food pantries that each have specific boundaries that they serve
What is Allen County?
Taxonomy for case management for parents
What is Case/Care Management * Parents?
Rules about asking your caller questions
What is (1) There should be a reason for every question you ask (2) The caller should know that reason (3) The caller can refuse questions?
Taxonomies for callers with questions about the CDC Eviction Halt
What is General Legal Aid and Eviction Prevention Legal Assistance?
The number of referrals that should be provided for each need (when available)
What is 3 referrals?
True or False: It is okay for navigators to provide legal advice
What is false?
Taxonomy for someone who is facing eviction and needs support
What is General Legal Aid?
Definition of Mirroring and Matching
What is repeating key phrases, using similar language, and matching tone, tempo, and temperament?
Taxonomy to report a business that is not following the mask mandate or other CDC guidelines
What is Environmental Hazards Reporting? (Referral to the health department.)
Service type for when a caller wants general information (e.g., heard something on the news, online)
What is information?
Prominent referral for those 60+ or individuals with disabilities
Area Agencies on Aging
Taxonomy for reporting a neighbor's overgrown grass
What is Weed Abatement/Brush Control?
Example of a statement to redirect a caller who is talking about something off topic
Taxonomy for callers with questions about the stimulus check
What is Distaster Related Cash Grants?
Service type for when the navigator calls a homeless shelter with a client
What is advocacy?
Runs from December 1st - March 15th
What is the EAP moratorium?