ServicePoint
The name of this list has all of Solari's lines of business.
What is the referral provider quick list?
This is where we transfer a caller from 8am-4:45pm for any housing related needs.
What is the housing crisis hotline?
We post here when we have a mandated/crisis/911 call.
What is the 211 support channel?
This is the channel where you post when your having IT issues.
What is IT information channel?
We include callers emails in this section of the call record.
What is a call note?
This is what we use when our ServicePoint live site is down.
What is ServicePoint training site.
The number to this resource we can never give out and we must also put in a request in the support channel for approval after we have canceled out all the steps from the procedure.
What is the transportation hotline?
We always do this AFTER we are finished with a mandated/911/crisis call.
What is sending an email with call details to supervisors and manager?
In this channel we post when we have questions/crisis calls.
What is 211 general support channel?
This is when you post in main chat when you are still in documentation.
What is documenting over 5 minutes?
We use these 2 things when our ServicePoint live site and training site is down.
What is General excel assessment form and 211arizona.org website?
This is the first option we go to to schedule an appointment for caller when they are looking for help with food stamps.
What is Coveraz.org?
True or false: We need proof from caller in order to make a mandated report call.
What is false? We only need reasonable belief to make a mandated report.
In this channel the expectation is to like/acknowledge every post.
What is important channel?
This is what you include in your call notes when you schedule an appointment for a caller in Cover AZ.
What is the appointment details (Name of provider, specialist, and date/time)?
We use this tab for any of our follow up calls, agency or system news updates.
This is the question we ask that's part of the summarization when closing the call.
What is the potential random follow up question?
These are the populations we can do mandated report calls on.
What is children, elderly or member of vulnerable population (disabled).
This channel is where you can post non related work things such as motivation quotes or aspirations.
What is 211 motivation and fun channel?
These are the three things we need to be able to link the call when making an outbound call (if applicable).
What is Name, phone number and DOB?
This is the referral and need we add when we make an outbound call to the caller and there is no answer.
What is 211 Arizona, comprehensive information and referral?
This is the procedure for when you are having tech issues.
What is working with leadership to figure out tech issues/troubleshoot and if not resolved within 30minutes head onsite to office?
This is what we do when there is no leadership on schedule, your caller stated they are GOING to harm themselves and disconnected the call and you were unable to reach them back.
What is calling 911 and then calling supervisor on call to inform them of the call and email the details?
This channel contains the form needed when Sp live site and training site are both down.
What is 211 Completed General assessment?
These are the 4 things to include in your call notes.
What is why the caller called, pertinent details of call, email address ( if applicable) and what the caller recieved.