Know your buildings:
Whos the MRH/TBH SRA? Which floor do they live on?
(double points if you know their last name)
Where do you place a key when a resident returns their previous permanent key that no longer works due to a lock change?
Trash Key Bin - located in a cabinet in every desk
What's Ms. Kechia's phone extension
56005
How do you greet a resident when they are swiping in at the desk!
Any one of these are correct! Be yourself!
-"thank you"
-"hello"
-smile
**acknowledge the resident! (please)
What TV show uses University of Illinois Chicago Police Station on Maxwell Street to film?
Chicago PD
What are the addresses for JST/TBH/MRH:
JST: 718 (or 720) W James M.Rochford St, Chicago, IL 60607
TBH: 1250 S Halsted St, Chicago, IL 60607
MRH: 811 W Maxwell St, Chicago, IL 60608
How long can a loaner key be out for?
30 mins but please the resident to return it ASAP! Also please make sure you are changing the date in starrez. If not the key will look like its been checked out for the entire semester.
Who's our current mail person at JST/TBH/MRH?
JST: Jada/Shevy
TBH: Shevy/Summer
MRH: TJ
At the start of your shift!
What are the names of the apps that provides personal security on campus and the transportation service available in the evening at UIC?
(looking for 2 apps names)
UIC SAFE App + Night Ride/TransLoc
Which of the 3 buildings on South Campus was created most recently?
JST (2007)
Your shift began at 2pm.
In the JST mail room you see carts 1,2,3,and 4 are present.
In the overdue resources tab in starrez you see cart 1 and 5 are checked out.
What do you do.
First we can check Cart 1 back in since it's been returned to us.
Secondly, you can send an email reminder to the resident who has cart 5 checked out.
Which staff members went to study abroad for Spring Break?
Jada and Sounia (any others?)
How would you address a resident who wants to check in a guest with a photo of an ID?
Apologize for the inconvenience but inform them that this is a Campus Housing policy that has been in place for years.
Get in touch with RAOC/DM if you need any back up!
Name all graduates in our desk staff:
Sounia, Lazaria, Ti, Tanay, Rachel, D’Angelo, Aditya & Landon
How many elevators are at JST?
10 total
During closing: RAs/PMs will be checkings for residents that moved out.
What should we give them to conduct room checks and what should we NOT let them touch.
The details are still being worked out but the RAs will have a google sheets list or a paper list with everyones room.
We can give them the paper roster/empty express envelopes for them to write down in their records to then do a room check.
They should not be touching any keys. All express envelopes should be empty and keys should be put away in the permanent key cabinet. Repear: do not let them touch any keys.
Name our 4 newest desk workers:
JJ, Dana, Shevy, and Ivy
It's 7:30pm and a food deliverer comes to the front desk and says they have a food delivery for a resident.
What do you do?
Ask the deliverer to call the resident to hand them the food. Let them know they cannot leave the food in the lobby nor anywhere in the building.
If the deliverer cannot stay long enough let them know they HAVE to place it outside.
True or False: UIC Flames is named after the Great Chicago Fire in 1871
TRUEEEEE
Name at least 3 pro staff members that work in SAO:
Ms. Kechia, Lynn, Lyza, Owen, & Andres
How do we check out someone on starrez?
Grab their express envelope + write down the key codes on the back
Go to their Rez360 profile
- Ask for their keys
- Click Check out
- you'll then be prompted with fix or ignore
- click fix (to capture todays date)
- if they keys match perfectly to starrez click return, if NOT click leave out + write the discrepancy on the envelope + place in the discrepancy bin
- Still place the keys in the permanent key cabinet and connect it to the room number tag
- Write the check out info on the paper roster
Close your eyes and name 10 of our desk staff members.
.....
It's 9:45am,
a resident comes to the front desk and told you they locked themselves out of their room and locked the loaner key and their original key in their room too.
Who do you call? What do you do?
Let the resident know this might take a minute and have a seat, you'll have to contact someone to perform the lockout since the loaner key is already in their possession, and since they have it, it will be a $25 charge.
Text the GC to see if a RA/DM can perform the LO (wait a few mins for a response)
if no one answers reach out to the building RD first, reach out to Ms. Kechia
Name at least 3 of the cultural centers at UIC: