Know your buildings:
Which building gives toilet paper to its residents?
How many can you give out when a resident comes by the desk?
JST
What time do we stop checking in guests?
11:45PM
What's Ms. Kechia's phone extension
56005
How do you greet a resident when they are swiping in at the desk!
Any one of these are correct! Be yourself!
-"thank you"
-"hello"
-smile
**acknowledge the resident! (please)
When should you begin putting final partial time off requests in?
What are the building codes for JST/TBH/MRH?
JST - 665
TBH - 663
MRH - 664
What do you do when a resident has not returned their loaner key during your shift and they've had it out for 90 mins?
-Call them from the desk phone to remind them they have to return their key
Option 2:
-Email them in Starrez using the Loaner Key Template
Who's our current mail person at JST/TBH/MRH?
JST: Could be you! Apply now!
TBH: Jasmitha
MRH: TJ
What number components are on a key?
Building code
Core
Cut number
How many students go to UIC?
(give approx in thousands)
33,000
Where do you place a key when a resident returns their previous permanent key that no longer works due to a lock change?
Trash Key Bin - located in a cabinet in every desk
What is a parcel pick up slip? When do we use it?
A slip thats placed in Packcity when a package is:damaged, oversized, arrived open.
Who's birthday is in November and graduating this semester!
MADDDDDYYYYYYY
How would you address a resident who wants to check in a guest with a photo ID?
Apologize for the inconvenience but inform them that this is a Campus Housing policy that has been in place for years.
Get in touch with RAOC/DM if you need any back up!
What are the 3 south dorms full names?
TBH --> Thomas Beckham Hall
JST --> James Stukel Tower
MRH --> Marie Robinson Hall
Which buildings can you lock their key cabinet?
What time should this be done?
TBH/MRH
At midnight!
What can you add on Starrez when a residents' parent and 7 year old sister is being checked in as guests?
- A note on their Rez360 profile that states a minor name is being checked in with present guardian name
Tanay - Aditya - Summer - Landon - Lazaria
How do you check in a guest who doesn't have a profile?
-Front desk -> green check mark
-Select External Visitor
-Fill out First Name/Last/Birthday/ID Number
-Select Create
-Status Arrived: Correct time/Semester/Relation to resident/type resident UIN in entry
-Ask the resident how long their guest is staying
What is Mrs. Kechia's middle name?
Ann
What's the highest floor each building on south campus has?
(For JST: Which tower has the highest residential floors and what number)
TBH/MRH - 4 floors
JST - C tower 13 floors total, but the 12th is the highest residential floor
What is a move around form?
What is it used for? What information is captured?
Used for when a resident is moving from one room to another (in the same building or from a different one)
- Since we aren't able to check out 2 key sets at one time on Starrez we use this form to capture both key codes the resident has
-Approx time frame 2 hours
-Capture their name/UIN/rooms/key codes/signature
What staff member is vegan
Maddie
It's 9:45am,
a resident comes to the front desk and told you they locked themselves out of their room and locked the loaner key and their original key in their room too.
Who do you call? What do you do?
Let the resident know this might take a minute and have a seat, you'll have to contact someone to perform the lockout since the loaner key is already in their possession, and since they have it, it will be a $25 charge.
Text the GC to see if a RA/DM can perform the LO (wait a few mins for a response)
if no one answers reach out to the building RD first, reach out to Ms. Kechia
Who was the tallest president?
Abraham Lincoln