Finesse
What phone state are you to use for your meal time, known as lunch time?
Lunch
What is SLA for first response on email?
15 minutes
We can reschedule in IDA and not notate in DDP. (TRUE/FALSE).
False always notate DDP.
What phone state are you to clock in to when you sign on?
Ready
We shift work for inhouse via email (TRUE/FALSE).
FALSE, must use task channel.
You have to call customer about SDR (TRUE/FALSE).
False
How long can you have a person on hold before refreshing them?
2 minutes
We reschedule SROs and T/Cs due to tech unable to make time frame or due to customer wanting a different time. (TRUE/FALSE)
FALSE, we don't reschedule work.
How many codes are required for notating account in DDP?
All techs MUST be cleared via email request. (TRUE/FALSE)
False, inhouse can call in or tech sups can call and have their techs deactivated.
Who are the three coordinators?
Tammy Keenan, Tammy Willoughby, Virgina Vaoga
You can only see available quota in IDA when scheduling an order (TRUE/FALSE).
We can talk with contractor supervisors, in-house supervisors, and in-house technicians. (TRUE/FALSE)
TRUE
What is the the non pay go back code, that a tech may ask for?
67
What is current kick out code?
SHIP