Writing & Citing
Which of the following defines paraphrasing?
A) Presenting the ideas of someone else in your own words
B) Presenting the writings of an author in their words
C) Providing the ideas of someone else as if they were your own
A) Presenting the ideas of someone else in your own words
You have been asked to record the results of your marketing study by writing a short letter to management explaining the impact on sales and profits. Which part of the letter incorporates the major details of your results?
A) Introduction
B) Body
C) Conclusion
D) Basic Information
B) Body
Jason is an associate engineer and wants to become a lead engineer. He is known for working hard and doing a good job. He notices that most of the lead engineers wear suits to work, and associate engineers wear causal business attire. Which is the best action for Jason to take to let his boss know that he is ready to become a lead engineers?
A) Jason wears khakis and button down shirts to work
B) Jason frequently reminds everyone of the good work he does
C) Jason tells all his work peers that he wishes he could be a lead engineer
D) Jason begins wearing suits to work
D) Jason begins wearing suits to work
Bethany is doing a research project that involves several numbered lists and calculations. She wants to use technology to make the organization less tedious and more effective. What type of software program should she use?
A) Word processor software
B) Presentation software
C) Browser software
D) Spreadsheet software
D) Spreadsheet software
Do we have mice or rats in this classroom?
Mice
What is plagiarism?
A) Presenting the ideas of someone else in your own words
B) Presenting the ideas of someone else as if they were your own
C) Providing a reference to the source of a quote
B) Presenting the ideas of someone else as if they were your own
What trait describes a person's willingness to follow through with a commitment?
A) Assertiveness
B) Dependability
C) Empathy
D) Positivity
B) Dependability
At work Mary has a heated discussion with Johnny on the budget expenses for next year. She becomes upset at Johnny because she disagrees within his position. Given the responses below, how should Mary react?
A) Tune Johnny out and refuse to participate further in the discussion
B) Walk out of the room in anger and avoid speaking with Johnny
C) Interrupt Johnny immediately and let him know she doesn't appreciate his point of view
D) Listen attentively to Johnny and then offer her own opinion when appropriate
D) Listen attentively to Johnny and then offer her own opinion when appropriate
Which trait is needed to provide exceptional customer service?
A) Always act happy
B) Communicate confidently
C) Never say no
D) Know everything about the company
B) Communicate confidently
What room number is this classroom?
206
Assumptions are when we suppose something about someone or something else that may not be true. Which of the following is an example of an assumption?
A) Thanks for spending the last hour helping. Your help was very valuable.
B) Your brother is the best golfer in the office. What was his best score?
C) I really appreciate your friendship. Is is nice to have a friend like you.
D) You really know how to type. I bet you would be a great computer programmer.
D) You really know how to type. I bet you would be a great computer programmer.
Which of the following is an example of behaving with honesty and integrity?
A) Not posting to Facebook during work hours
B) Not recording extended lunches on time sheets
C) Sharing personal employee discount with friends
D) Avoiding taking responsibility for individual mistakes
A) Not posting to Facebook during work hours
It is casual Friday, but you are meeting with an important client. What should you do?
A) Call the client and indicate that it is casual Friday and they should dress casually
B) Choose your dress based on how the weather is outside
C) Dress appropriately for a business meeting
D) Dress as you normally would on a casual Friday
C) Dress appropriately for a business meeting
What are three techniques to effectively lead a meeting? (Choose 3)
A) Provide agendas to all participants
B) Talk only to team members that actively participant
C) Micro-manage each discussion
D) Start and stop on time
E) Never review decisions from past passages
F) Make specific assignments to specific people
A) Provide agendas to all participants
D) Start and stop on time
F) Make specific assignments to specific people
What is Ms. C's last name?
Burke
What are the two best ways to avoid copyright violation with images on a website?
A) Cite sources on the website
B) Get permission to use images
C) Copy an image from a website
D) Use personal photos
E) Use photos from Google images
A) Cite sources on the website
B) Get permission to use images
Your supervisor gives you an assignment to fill the next customer order. He takes you through the process, step by step. When he leaves, you realize that you cannot remember the directions required for the project. What might a good listener have done to remember the details of the instructions? (Choose 2)
A) Search the web
B) Call him later at home
C) Take notes
D) Memorize as much as you can
E) Ask clarifying questions
C) Take notes
E) Ask clarifying questions
Fred was given the responsibility of planning the company summer party and reducing the budget by 20%. Given the situation, what is the best clarifying question Fred can ask?
A) What was the main entree at last years party?
B) How many desserts was each person allowed to eat last year?
C) What games are we allowed to play?
D) What was the budget for the last summer party?
D) What was the budget for the last summer party?
David's boss is considering buying new computers for the staff. His boss asked David to find the most objective and unbiased information possible about new computers. Which of the following should David use to accomplish this task?
A) Ask a salesperson what is their best seller
B) Check a single review from a single source
C) Review multiple advertisements
D) Check multiple reviews from different sources
D) Check multiple reviews from different sources
What sport did Ms. C play?
Tennis
What should be included in a publication or website after obtaining the right to use a graphic, text, or other item found on the internet?
A) Nothing more is needed
B) Watermark image
C) Citation for the source
D) Trademark symbol
C) Citation for the source
What two things can you do to improve your work team environment? (Choose 2)
A) Respectfully incorporate input and feedback from others
B) Listen quietly and contribute only if asked a direct question
C) Accept and complete assigned tasks
D) Focus on the needs of the team leader only
E) Focus on your own needs and responsibilities during team meetings
A) Respectfully incorporate input and feedback from others
C) Accept and complete assigned tasks
Julie values fashion and often buys expensive clothes on impulse without thinking about the opportunity cost. What is the result of her spending decisions?
A) Reduces her opportunity to get a raise in the future
B) Increases the grace period on her credit cards in the future
C) Increases the amount she saves and/or invests for the future
D) Reduces her opportunities to save and/or invest for the future
D) Reduces her opportunities to save and/or invest for the future
Which of the following soft skills should be utilized in resolving a difficult situation with a co-worker? (Choose 3)
A) Use words like "always" and "never"
B) Focus on making your point
C) Communicate confidently
D) Actively listen
E) Work to find common ground
F) Re-state company policies
C) Communicate confidently
D) Actively listen
E) Work to find common ground
What kind of car does Ms. DeMaria have?
Jeep