Show:
Communication Skills
Customer Relations
Emotional Intelligence
Professional Development
Definitions
100
Apply _______ ________ skills to demonstrate understanding of what is being said.
What is active listening
100
Foster positive _______________ with customers to enhance company image.
What is relationships
100
Apply ______ to demonstrate trustworthiness in working with others
What is ethics
100
Utilize critical thinking skills to determine the best _______ and/or ________
What is options and outcomes
100
________ - basic values
What is ethics
200
Apply ______ skills to obtain and convey information.
What is verbal skills.
200
Resolve _______ with and for customers to encourage repeat business.
What is conflicts
200
Exhibit techniques to manage __________ __________ to people and situations.
What is emotional reactions
200
Participate in career _______ to enhance job success potential.
What is planning
200
_______________ - know yourself and your abilities
What is self-confident
300
Write _______ and _______ business correspondence to obtain and convey information effectively.
What is internal and external
300
Reinforce the company's ________ to exhibit the company's brand promise.
What is image
300
Identify with other's feelings, needs and concerns to enhance __________ relations.
What is interpersonal
300
Acquire information about ________ to aid in making career choices.
What is merchandising
300
_________ _________ - specializes in something specific ex: only men's clothes
What is Specialty store
400
______________ with co-workers and supervisors to clarify workplace objectives.
What is communicate
400
Apply _______ _________ techniques to obtain solutions to issues and questions.
What is problem solving
500
Manage ________ and _________ business relationships to foster positive interactions.
What is internal and external