SKYMILES
FF,FO,GM,PM,DM
Base member, Silver, Gold, Platinum, Diamond
Nashville, Tennessee
BNA
Special service request
SSR
True/False: A passenger is experiencing an IROP and they are booked in Y class. They would like to take the next flight out and there is only J class available. We would be able to rebook them on that flight.
False
What form of payment is accepted for a seat upgrade?
Miles or with their credit card.
How many SkyMiles accounts are passengers able to earn miles in at a time?
1
PTY
Panama City, Panama
SVAN
Service animal
A passenger is leaving from Washington Dulles International airport to JFK and they are experiencing an IROP. What are 2 alternate stations they can depart from?
BWI and DCA
A passenger paid for an upgrade to comfort plus on DL 1017 and would like to change their flight to DL 2212. Which cabin of service would you rebook them in?
Their original class of service. Main cabin. Seat upgrades do not transfer.
Laura purchases a ticket for her, Brett, Michael, and Kobe. Who will be earning SkyMiles for this trip?
Anyone who is flying and has a SkyMiles account
Spokane, Washington
GEG
Meet and Assist
MAAS
When 'PNR/TICKET Mismatch' pops up in the IROP tab what does this mean?
The flights in the summary and what's on the ticket do not match and need to be reissued
If the upgrade does not work through the seats tab. Is there any other way that we can upgrade a passenger's seat?
Upgrade via reissuing the ticket.
Members may request retro credit for any itinerary not posted to their SkyMiles account for up to _______________ past the travel date
9 months
Aruba
AUA
WCOB
Wheel chair on board, provided by airport
A pax is experiencing an IROP at the greatest airport on the globe... EWR. If you are not able to select their desired flight through the IROP tab, how else are we able to get them on that flight?
We can do it manually by overbooking them in their original fare class.
John is a silver medallion and is traveling with his wife and his 13-year-old daughter. On a domestic flight, what cabin would they be able to get complimentary upgrades to?
None. Being that there is 3 people on the reservation they will not get a complimentary upgrade. Medallion members can only upgrade with 1 other person.
DOUBLE JEOPARDY: How many miles can silver medallions earn per dollar spent?
5 miles plus 2 Medallion bonus miles per U.S. dollar
ORY
Paris-Orly, France
Blind
BLND
A passenger is experiencing an IROP at EWR due to heavy fog. There are no delta flights available that day. What OAL can we rebook them on?
None. You cannot rebook on OAL space if the IROP is due to weather.
Paris and Tim are traveling together to Paris on the same PNR. They are not getting along, and Tim would like to get upgraded to the business cabin. How would this scenario be handled?
When passengers are on the same PNR they cannot upgrade separately. Tim would have to be separated and be upgraded on his own PNR.