SBPP Pricing
What is the price of the broadcast charge fee?
$21
What is the allotted amount of construction cost for a single site, multi-site and residential?
Multi-site- $5,000
Residential- $3,000
What are the 3 mobile plans offered and their price? (Single Line)
By the gig- $14
Unlimited- $45
Unlimited Plus-$55
What application is used to review, manage and track committed orders?
O2 Dashboard
What are the ways in which a customer can utilize the TV essentials package?
Apple TV, Roku and Computer device
What is the year 2 pricing for our bundled 200 MBPS internet speed?
$79.99
What does SRC stand for and what is their central function?
Service Recovery and Compliance
SRC's main function is to serve as the liaison between the customer, sales and construction to ensure the process flows smoothly.
After what amount of GB usage does each mobile plan start to throttle?
By the Gig- 5 GB
Unlimited- 20 GB
Unlimited Plus- 30 GB
In order to find out the soonest date a phone number could be ported, what is the application that we should use?
Real Time CSR
$1,500 of free advertising (8 weeks of commercials on local TV)
An existing Spectrum TV customer wants to add internet and phone (200 MBPS), what is the price of the services they would want to add?
Internet - $49.99
Phone- $29.99
How many days does sales have to enter a work order from the time a customer agrees to a timeframe or a survey comes back "serviceable complete"?
4 calendar days
What is the name of the new phone that is available for pre-order?
Samsung Galaxy S22
Submit UCM ticket
After how many days of an unscheduled order is it eligible to be cancelled?
19 days of being left unscheduled.
What is the price of a Bar and Restaurant Triple Play customer for: Business TV with 2 boxes, 200 MBPS W WIFI, and 2 phone lines? How long is the price good for?
$158.93 for 2 years
What are the 2 ways to get timeline approval for a single site survey?
Call into SRC with the customer on the line or send an email to the customer with address, cost and estimated days in effort for approval.
If a customer has a by the gig plan and wants to add 2 unlimited lines to their plan, what would be their total bill?
$73.98 = 14+29.99+29.99
Where can you find the rate center for an address (In ICOMS)?
10 screen or "House Maintenance" screen
What is a greenfield/brownfield project? What is the difference between the 2?
A proactive build project in which
Spectrum would build to a location without having all committed customers.
Greenfield = A build where there are no buildings on site
Brownfield= A build where there are already existing buildings
A customer is paying $65.99 W/WIFI for internet and $75.00 for phone service (L-TWC Pricing). If we are migrating and add TV essentials, what is the total price for the customer?
$157.96
What is the process for entering an order for a GIS Red, Orange or Gray customer?
Red- Obtain Director's approval, call in the survey, wait for the survey to complete in PRISM. Have the customer agree to the timeframe and then enter order.
Gray/Orange- Call in the survey, wait for the survey to complete in PRISM. Have the customer agree to the timeframe and then enter order.
What is the most and least expensive phone we offer? and their price?
Most- Galaxy Z Fold - $74.99
Least- Motorola G Pure- $6.49
When checking whether TPV has been completed in ICOMS, what are the 2 categories under the profile and what do they mean?
CELOA= Port
E911= Native
What are the 4 steps needed for the Spectrum Reach offer?
1. Gain Commitment
2. Install service
3. Redeem Free TV Advertising
4. Customize Spectrum Reach Plan