8-1
Which is a supporting activity in a value chain?
a. Operations
b. Logistics
c. Technological development
d. Marketing and sales
C
T of F
Universities are an example of nonbusiness organizations that use e-commerce applications.
True
_____ is the first activity involved in a typical business-to-consumer (B2C) cycle.
Information sharing
T or F
Sellers and buyers control the third-party exchange marketplace model.
False
Mobile commerce (m-commerce) is based on the _____.
Wireless Application Protocol
_____ is a primary activity in a value chain that involves moving and storing products from the end of the production line to end users or distribution centers.
Outbound logistics
BuyStore Inc., an online retail store, sells all of its products through its Web site, buystore.com, and through an application on cell phones. BuyStore Inc. is an example of a _____.
pure-play company
Service and support are more important in e-commerce than in traditional commerce because e-commerce companies _____.
a. do not have a physical location to help maintain current customers
b. focus only on attracting new customers
c. do not continue business with unsatisfied customers
d. rarely cut out the middleman in the link between suppliers and consumers
a- do not have a physical location to help maintain current customers
In the context of the seller-side marketplace model, _____ prevents purchases from suppliers that are not on the approved list of sellers.
e-procurement
Which of the following is true of mobile commerce (m-commerce) applications?
a. They are supported by short-range wireless communication technologies.
b. They predominantly rely on voice recognition and text-to-speech technologies.
c. They are incompatible with 3G and 4G networks.
d. They are based on wired protocols.
They are supported by short-range wireless communication technologies.
T of F
E-business excludes transactions that generate demand for goods and services
False
E-business includes not only transactions that center on buying and selling goods and services to generate revenue but also transactions that generate demand for goods and services, offer sales support and customer service, and facilitate communication between business partners.
Ryan, an employee of Widget Corp., makes and sells customized paper notebooks. He uses the company's intranet for advertising the notebooks and selling them to the company's employees. This is an example of _____ e-commerce.
a. consumer-to-consumer
b. consumer-to-business
c. business-to-business
d. business-to-consumer
A- consumer-to-consumer
In the _____ sales channel, a customer uses only one channel of a given business to purchase an item, including in-store, on a cell phone, or the company's Web site.
multichannel
The _____ model generates revenue from the fees charged for matching buyers and sellers.
third-party exchange marketplace
A small restaurant wants to implement an e-commerce model. Which of the following would be more beneficial for the restaurant?
a. Remove the physical installations of the restaurant and move to a webpage.
b. The use of mobile applications to order food.
c. Give customers of the physical restaurant a user in a webpage so they can order.
d. Small restaurants can't participate in e-commerce, only fast food chains.
The use of mobile applications to order food.
A company operates a diaper subscription service where weekly diaper packages are sent directly to the house of their clients. The company takes orders and provides product acknowledgments through phone calls and mailers. Which activities would best help the company move to an e-commerce model?
a. Creating a web page to advertise their services.
b. Using IoT integrated into their products.
c. Taking orders through the webpage and acknowledgment through e-mail.
d. Building a new factory that uses IoT to make quality controls.
C
E-commerce activities that occur within an organization's data communication network are part of _____ e-commerce.
intrabusiness
Identify one advantage of multichannel retailing.
a. It leverages the power of marketplaces and search engines.
b. It leverages the power of telecommunications.
c. It targets only consumers who are ready to buy.
d. It targets the most affluent consumers.
a- It leverages the power of marketplaces and search engines.
In the context of trading partner agreements, which of the following is true of electronic business Extensible Markup Language (ebXML)?
a. ebXML does not support the transfer of inventory charts.
b. ebXML enables customers to submit hard copies of agreements.
c. ebXML allows Web browsers to select only the data requested in a search.
d. ebXML does not support communication of purchase orders.
c. ebXML allows Web browsers to select only the data requested in a search.
_____ support m-commerce applications.
Wireless wide area networks
A farmer provides berries to an online seller of jelly. To which part of the supporting activities corresponds the farmer for the jelly company?
Technological development
A business student builds a website where other students with good grades can register. Their information will be given to students searching for tutoring. What category of business model fits the student's website?
a. B2C
b. B2B
c. C2C
d. C2B
C - C2C
In the _____ sales channel, a customer uses several channels to buy an item
a- cross-channel
A popular application of the _____ model, which is a major business-to-business (B2B) e-commerce model, is e-procurement.
seller-side marketplace
A programmer decides to create a game for mobile phones. The programmer is searching for investors for the game. The programmer asks if the game classifies as e-commerce. What is the most appropriate answer?
a. Everything that runs on mobile phones is an e-commerce business.
b. A mobile game can't classify as an e-commerce business.
c. The game classifies as a mobile e-commerce business.
d. The game classifies as B2B.
The game classifies as a mobile e-commerce business.