City & Department Basics
This city department oversees Roxbury Community Center and Tennis Facilities
What is Community Services Department (also acceptable Recreation division)
What attitude should staff maintain while on duty?
Professional, Enthusiastic, cooperative, and respectful.
What system is used to view schedules and request time off?
When to Work
What shirt must staff wear while working?
A department issued staff polo or shirt
How many consecutive hours may a patron reserve per day?
2 hours
Who is the Community Services Director?
Stephanie Harris
What is the City’s Customer service goal?
To be "the best of the best"
When are schedules typically released?
2 weeks in advance
What type of shoes are required?
Closed-toe Shoes
How far in advance can residents reserve courts?
one week (7 days)
Which two tennis facilities are operated by the City?
La Cienega Tennis Center and Roxbury Park Tennis Facility.
How should staff respond if they don’t know the answer to a question?
Admit it and find the correct information or refer the patron.
When are timesheets due?
Every other Tuesday by 5:00pm
Can staff wear uniforms outside of work?
No
How much notice is required to cancel a court and receive a refund?
6 hours
What is the mission of the Community Services department?
To provide exceptional cultural, education, recreational, landscape, and social services that enhance quality of life.
What is the first step when handling a complaint?
Listen Calmly
How should hours be rounded when entering time?
To the nearest 10th of an hour.
What condition must clothing be in?
Clean, professional, and non-revealing
Can patrons use another person’s tennis reservation card?
No
What Commission Oversees Recreation Matters?
Recreation and Parks Commission.
Can friends or family visit staff while they are working?
No, not for extended periods.
How much sick leave is earned?
One hour for every 30 hours worked.
Who owns department-issued uniforms?
City of Beverly Hills
What must all patrons do before entering the court?
Check in with the Community Assistants