QI
PDSA stands for?
Plan
Do
Study
Act
ISBARR
Introduction
Situation
Background
Assessment
Recommendation
Readback
What are the domains of learning?
Cognitive- Gain information
Affective- How to express feelings, beliefs and values
Psychomotor: Physical
dys-
Abnormal
1 ounce = ___ ml
30 mls
What is a sentinel event?
"Never event". A safety event that results in death or permanent harm to the patient.
Med error, wrong site surgery, etc
How do you actively listen?
Eye contact
Pay attention
Do not chart
Good posture
What are some factors to consider when teaching?
(PEEK)
Physical
Emotional
Experiential
Knowledge
Auto-
Self
1 cup = ___ mls
240
What is just culture?
Change the system and not blame the nurse
Stages of the nurse-patient relationship?
Preinteraction
Orientation
Working
Termination
What is the Speak Up Movement?
Help patients become advocates.
ASK QUESTIONS
-penia
Too few
1 tablespoon = __ mls
15 mls
Commission vs omission
Commission- Doing something incorrectly. "I did something wrong".
Ex: Med error
Omission- Failing to do something that should have happened. "I failed to do something necessary"
Ex: Forgetting to give a med, not turning a patient.
Barriers to good communication?
Deflection
False reassurance
Opinions
Arguing
Passive aggresive statements
Failing to clarify
Sympathy
Judgment
Unprofessionalism
Closed ended questions
How do adults learn differently from children?
Focus on goals and find internal motivation.
Self-directed
Experience-based.
-phagia
Eating/swallowing
40 lbs = ___ kgs
18.2 kg
Ways to prevent errors?
2 patient identifiers.
7 rights of med admin.
Good communication.
Time out in surgery.
Using ISBARR
Using barcodes.
Reduce distractions
What is incongruent language?
Verbal and non verbal do not match
What are the four learning styles?
Visual
Auditory
Tactile
Kinesthetic
-cyte
Cell
20mg/kg for a 20 kg person
400 mg