Disability Services I
How many Regional Centers do we have in California?
We have 21 Regional Centers in the entire California State
What type of care model allows clients to have more control over caregiver selection?
Agency with Choice
This service aims to support people with developmental disabilities in the home and the community. The support provided should align with Individual Program Plan (IPP) goals.
Personal Assistance
How many steps are in the onboarding process for CS caregivers?
5
What is the Medicaid system in California?
Medi-Cal
What background check service does 24 Hour Home Care use for caregiver screening?
Sterling
What is the code we used for Respite?
862
Who manages onboarding for clients and caregivers?
Community Supports Coordinator
In Scope of Support for Disability Services, True of False. Medication is allowed for our Care Providers and training protocol is given for Orange and Inland county about seizures.
False. Medication is not allowed for Care Providers
What service model involves caregivers being directly employed and managed by 24 Hour Home Care?
Agency
They have a contract with the state of California, Department of Developmental Services, to coordinate services for people with developmental disabilities and infants and toddlers under the age of 3 if they have a developmental delay or developmental disability. Who are they?
Regional Centers
Which CS department sets KPI goals, tracks performance, and updates workflows?
Operations Team
The family of the client would like to get assistance for respite with their 6 years old daughter. What do we call the model where they can use their own provider to assist their daughter?
BYOP or EOR
(Bring your Own Provider or Employee of Record)
Which department ensures smooth transitions and collaboration between caregivers and clients?
Community Engagement
Every year since 2018, we are in an upward trend in families being referred to 24 hour home care. What is the target referrals we are looking for 2025?
Over 16k or 16264
What CS Core Value emphasizes on seeking opportunities and feedback to adapt and innovate our solutions to better our clients, caregivers, and partner's most pressing needs?
Improve, Always
What are the service and support goals of 24 hour home care to our home and community based service?
Independence
Productivity
Member of Community
Safe and Healthy Living
What certification does 24 Hour Home Care hold to ensure quality hiring practices and compliance with regulations?
American Board of Home Care (ABHC) certification
What are the different Service Line Disability Services are giving to our Consumer or Client?
In Home Respite
Personal Assistance
Home Maker
Specialized Supervision
Social Rec Coaching
Which role is responsible for scheduling caregivers and ensuring service quality after onboarding?
Customer Care Managers (CCMs)