EC3
FreeStyle Libre
Apps
CARE
Misc
100

What is the first information we should gather from the customer?

First name and Last Name

100

Which Freestyle Libre Sensors Require a Prescription?

All of them

100

Which app does Consumer Relations Support?

My FreeStyle App

100

What does CARE stand for?

Connect, Appreciate, Respond, Empower

100

Which agency regulates medical devices?

FDA

200

What are the two elements of documenting a call in EC3?

The Account and the Case

200

On what date is the Freestyle Libre 2 and Freestyle Libre 3 being discontinued?

October 1, 2025

200

What is the name of Abbott's Caregiver App?

Libre LinkUp

200

What does the R in care stand for?

Respond

200

What is a better term or phrase for “Diabetic”:

Person with diabetes

300

How many disclaimers are there in total in we may need to read?

Three

300

What color is the FreeStyle Libre 3 reader?

Gray

300

Which app requires an invitation to use?

My FreeStyle App

300

What is the best way to respond when a customer expresses frustration?

Acknowledge their frustration and show empathy.

300

What does AHT stand for?

Average Handle Time

400

What is the name of the program we use to take incoming calls and make outbound calls?

Five9

400

The CGM sensor reads glucose levels from:

Interstitial fluid

400

Where can customers download the Abbott apps from?

The Google Play Store or Apple's App Store

400

What does active listening involve?

Giving full attention and restating the issue for clarity

400

How frequently can a patient use the Copay Card for a reader prescription?

Once a year

500

When we transfer a customer do the Medicare Triage program, what should be in the subject line?

MTP

500

What is the wear duration for a FreeStyle Libre Plus sensor?

15 days

500

Which Freestyle Libre sensor does NOT work with the Libre App?

FreeStyle Libre 14 day

500

What is the purpose of reassurance in customer service?

To help the customer feel confident and supported

500

Which program offers a deal of 2 sensors/month for $75?

Co-Pay/eSavings Program