What is the first information we should gather from the customer?
First name and Last Name
Which Freestyle Libre Sensors Require a Prescription?
All of them
Which app does Consumer Relations Support?
My FreeStyle App
What does CARE stand for?
Connect, Appreciate, Respond, Empower
Which agency regulates medical devices?
FDA
What are the two elements of documenting a call in EC3?
The Account and the Case
On what date is the Freestyle Libre 2 and Freestyle Libre 3 being discontinued?
October 1, 2025
What is the name of Abbott's Caregiver App?
Libre LinkUp
What does the R in care stand for?
Respond
What is a better term or phrase for “Diabetic”:
Person with diabetes
How many disclaimers are there in total in we may need to read?
Three
What color is the FreeStyle Libre 3 reader?
Gray
Which app requires an invitation to use?
My FreeStyle App
What is the best way to respond when a customer expresses frustration?
Acknowledge their frustration and show empathy.
What does AHT stand for?
Average Handle Time
What is the name of the program we use to take incoming calls and make outbound calls?
Five9
The CGM sensor reads glucose levels from:
Interstitial fluid
Where can customers download the Abbott apps from?
The Google Play Store or Apple's App Store
What does active listening involve?
Giving full attention and restating the issue for clarity
How frequently can a patient use the Copay Card for a reader prescription?
Once a year
When we transfer a customer do the Medicare Triage program, what should be in the subject line?
MTP
What is the wear duration for a FreeStyle Libre Plus sensor?
15 days
Which Freestyle Libre sensor does NOT work with the Libre App?
FreeStyle Libre 14 day
What is the purpose of reassurance in customer service?
To help the customer feel confident and supported
Which program offers a deal of 2 sensors/month for $75?
Co-Pay/eSavings Program